Nemo Personal Finance - www.nemo-loans.co.uk

Absolutely terrible experience. They seem OK when the paperwork and loan is getting presented.

If for any reason you miss a payment, eg divorce or loss of job and they do not care at all

I was paying massive amounts of interest to try and play catch up. Think it was 4 or 5000 pound to recoup £1000.

Threatened with court and their legal team in losing my house.

Luckily I got legal advice ,another job worked my socks off and paid them off early . I lost 3 stone thru the worry .

Please avoid this company or the new one like the plague, they are total vultures

I have been locked in a battle with Nemo Loans since the pandemic - I initially emailed them to say because of the pandemic my income had been limited. They continued to email - not offering any help whatsoever despite what Rishi Sunak had stated. I restarted paying them in September - they then sent a very nasty letter to me in January 2021 about the amount of arrears that had racked up - I went through their "complaints" process - and was told I wasnt allowed a payment holiday as there were arrears on the accoun - amounting to £15. I finally decided to fight them and did all my research and got back to them having to physically read to them down the phone the FCA Guidelines stating they HAD to offer the payment holiday. I then took this to the Financial Ombudsman and won - they had to backdate the payment holiday, take off all the arrears and all the interest and charges. THEY WERE NOT HAPPY about this- they took their time to do this, the financial ombudsman had to write and phone them a further 4 times to get them to act. Yesterday I got my extra compensation. I phoned them and said I should get a letter of apology for all the stress and upset they put me through. They refused stating:

"The financial ombudsman always take the customers view - we had nothing to do with it" AND

"The fca guidelines stated we should turn people down - we turned hundreds of people down because of the guidelines" - If they have done that they have been absolutely illegal. If any of you have a loan with Nemo, and were affected during the pandemic and they offered no help and you got into arrears which they have chased - get in contact with the financial ombudsman ASAP - I have also linked in the FCA within my complaint - although Nemo said yesterday:

"People threaten us with the FCA all the time, but nothing ever happens to us"

It's time the FCA did something about this bunch of charlatans, I will continue to fight, because it scares me how many people they put through hell during the pandemic.

I just wanted you to no we have battled with Nemo loan for 10

Years . We took out a loan with them we were given poor advise and was told to go with theses low life’s . They took us to court and tried to take out house away I for 10.000 . Because we were in arrears for 600 pound .we had a payment arrangement from the judge he was very nice . I was pregnant at the time we went court it was so stressful. I had to go and get checked thankfully everything was ok . We battled on to pay theses loan sharks. Just be warned If you are in Arrears at the end of the term of loan they add a charges they don’t tell

You about the charges until

You think the loan was paid off then they say oh you have charges to pay . I went to get advice the charges they said to me were 600 and when I said I went to get advice they put the charges down to 400 . If you do get charges please get advice Because they will Try it on . And say the charges are higher then what they are

I desperately needed a loan of £40k when my husband left me. The high street lenders wouldn’t help me, thought I was too much of a risk, Nemo did and saved me, although I understood why it was a much higher interest rate. I had just one interest increase since but also a reduction in interest. I have £10k left to pay. I’ve always paid on time and have clear and precise annual statements so on the whole I’ve had good service. Just hated the interest rates. They helped me when no one else would...

I went through the Financial Ombudsman and won the case. I had a variable loan with Nemo which only went up! It took a while but with patience you can beat them. If you believe you have a good case write to the Financial Ombudsman.

These jokers need closing down.

Customer service is awful. Going to make a complaint to the ombudsman about them. Anyone had any positive stories about complaining?

One direction interest rates.

Rude staff

If I hear one particular womans voice on my answer phone again I will scream and I have I do not want to talk to her.

They need to be ashamed of themselves and what I was sold. Somehow they get away with not even following their terms and conditions and making it up as they go!

took out a loan for 15k in 2015 over 10 years, after 5 years they offered us another 10k over 15 years, we were young and stupid and regrettably said yes, have paid back to date £41,000 i have another 3 years left and have £14,000 left to pay and when I think of all that money I could weep, esp as in all that time we have been on interest only mortgage :( they are bullies and parasites, the staff are unsympathetic and we live hand to mouth before of this awful company, thank god they have now stopped giving loans and so others will be saved the hassle.

I took a loan with Nemo and now, after 10 years of paying a lot more each month than I should've, they treating me with repossession...

Has anyone actually won a case against these parasites and if yes can you please share how?

I all so hate this company I paid all my arears off I have 3 years left with this loan Shark company . Only to be told that there is charges to be paid now and they are 900 pounds they never told me about the charges I had to pay . When I was in arears so if you are in arears with this company and you pay your arears off expect heavy charges I have to pay more on my loan now to clear the charges if I don’t then they will take me to court in three years and take my house they said they have done it befor they will do it again .

Took a loan out for 22,000 pounds, paid back in full with interest + extra on top of that BEFORE the end of the loan, and Nemo found I had to pay a extra 16,000 + on top.

I have been fighting them for years, they slowed things down, told out right stories, and asked me to tell stories to others (that I have been offered 75 pounds compassion for as I proved this) I wanted and offered to pay the interest but they would not take it, and I have had to pay the compounded interest that I feel is totally unfair.

I was waiting on the outcome from the Financial Ombudsman Service, and said I would pay what ever they said, but 3 days before the outcome, they went to court to reposes my home (YES 3 DAYS, after years of me having to wait on them) So I said OK I will pay, as I had to, and they added almost 2,000 onto my account for bills to reposes my home, I am still fighting this, and yet to have a breakdown on this, can anyone tell me is that a fair amount, bearing in mind on my account the setting up of the repossession had already been added to my account and the court said all they did was press a button (I found out later was AFTER I wanted to pay, that again they slowed down getting the new end settlement amount )

They have also threatened my Mum on the phone (I can not prove this, asked for copy of phone calls from them, and could not find this one!!!)

Said would not look at a offer, unless my accounts (that was not a problem) but also the accounts of my Mum and Brothers homes/bank accounts/wages was given to them, they are now saying this is not true, DESPITE it being in court papers.

I did ask for help from Nick Clegg, and he was a help for a time, but he is no longer an MP, so might have to look for help from someone else.

NEMO have wrecked my life and cost me thousands, **** DO NOT USE EVER ****