The Sleep Station - www.thesleepstation.co.uk

The friendly and very informative service received at The Sleep Station in St. Matthews Station was the best! Have slept very soundly and comfortably on our new Mattress in a Box! And how convenient to have your mattress shipped to your door!

errible delivery provider , the company they use for delivery is the worst.

I took the whole day off , and then was told sent to wrong depot , no ETA given for a new delivery.

In addition to the original delivery issue the manufacturer shipped the wrong item , it has being long and painful process to get sorted. Still awaiting the new ETA , but i am not impressed at all. Very disappointed by the whole process. The manufacturer also was very unhelpful. If i could give minus starts would be a minus 3.

I was nearly put off from buying from here due to quite poor past reviews, but they had by far and away the best deal on the mattress I was after so I decided to risk it. I'm glad to say everything went smoothly and the mattress arrived around when they said it would. It was ordered from the manufacturer so took 3 of weeks. The delivery company kept us informed mainly by text message and the mattress was delivered around when they said it would, being slightly delayed by motorway traffic. The only hiccup was that part of the deal was 2 free pillows. These didn't arrive with the mattress. When I pointed this out, they dispatched them and they arrived a couple of days later. I'd definitely consider them again if I need a new bed or mattress as everything worked smoothly and, unlike some of the other reviewers I found their customer service helpful and they resolved the (minor) problem quickly.

DO NOT ORDER FROM THIS COMPANY. THEY ARE TRULY HOPELESS.

Bed as expected as direct from manufacturer. The Sleep Station customer service seems reactive only as after 4 weeks of no news they had to be chased several times for information about delivery when it came to light that the delivery time had grown to 6 weeks plus. The Sleep Station was not aware of any delay until contacted, and their delivery company did not appear to be under their control. This was an anxious experience where you wished you had purchased somewhere else as you did not feel like a valued customer during the order process. The Sleep Station promised in writing that they would send a goodwill gesture of £30 and 2 pillows; but they did not do this despite reminding them after the completed delivery…..

Be aware the delivery company does not assemble the beds. They also scrap the old bed and or frame. If you want all or part of your old bed to go to charity you will need to do that yourself.

I would never recommend them to a friend. One excuse after another for not delivering what I had ordered and paid for. Six weeks later I gave up on them and got the bed somewhere else. Rubbish.

I have ordered a wooden ottoman bed to be delivered to Isle of Wight. Last time I checked it was still in UK. I ordered 1st July and wanted the bed to be delivered on the 21st. On the 18 July they cancel my order as they just discover that they cannot deliver to Isle of Wight! If only I was informed about it earlier! This so unacceptable as I am going abroad and have no time to re-order the bed elsewhere. Do not use them - totally unreliable and not focused on customer circumstances.

The customer service was very poor overall.

I emailed this company twice asking them to confirm that my old bed would be taken away at the same time as my new bed was delivered. According to their website this should not have been a problem as the old bed was a similar size to the new. When the delivery arrived, however, the drivers refused to take the old bed saying it wasn't on their job sheet.

The delivery drivers had no overshoes with them on a very wet day and therefore left dirty marks on the carpet.

I had to chase 2/3 times for a delivery date and time. The time of delivery was stated to be late afternoon but in actual fact the delivery turned up at 9.40am in the morning meaning no sooner had I arrived at work, I had to hot foot it back home to let the delivery men in. If I had known this beforehand, I would have waited at home for them and gone into work later.

I ordered an end opening ottoman but the bed actually delivered was a side opening ottoman. I have accepted the bed as I can't face dealing with customer services yet again.

In short: anyhting that could've been wrong was wrong! I won't use this company again. I work in a service industry myself and if I offered this level of service to my customers I's have none left!

the person I dealt with was extremely helpful in selecting a suitable mattress for me from the requirements I gave.

I initially had some concerns about purchasing a mattress online as I was unable to try it first, but he spent time explaining the construction and build quality to me and it has certainly relieved some of those concerns.

The service I received was far better than I received from a leading high street store and I would have no hesitation in recommending The Sleep Station.

I'm looking forward to receiving my new bed and mattress, and hopefully getting a good nights sleep, finally.

A fantastic service throughout. Chose to purchased a mattress online from The Sleep Station as it was £30 cheaper than any competition. I was really pleased with the level or service communication was great throughout and the mattress was delivered on time.

Would definitely recommend.