written by TitusDawson1950 on 19/12/2022
If you live in the EU you need to read the Ts&Cs before ordering from this company.
You may have bought from bigger businesses in the UK who look after the post Brexit customs mess for their customers.
Although these people don't bother to point it out other than in the fine print of their TSandCs to they don't do any of that. They shove your stuff in the post and that's their bit done. I ordered some non meat products valued at £57 delivered, according to the British online supermarket invoice, and subsequently got communications from the Spanish customs asking me for all sorts of additional information about the products, which I gave them.
I emailed the British online Supermarket a week ago asking if this was some kind of error and whether they could fix it, but have had no reply.
I'd say don't buy here if you live anywhere where duty may be payable because it looks as though you will be left to deal with all of the paperwork and pick up the tab.
Spanish customs are holding my stuff and having done all the paperwork myself they have now produced a bill for just short of €60 on top what I paid the British Online Supermarket for the product including delivery.
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