Don't touch with a bargepole

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Electra Heat - www.electraheat.co.uk
★☆☆☆☆
1.0
From 2 reviews
0.0% of users recommend this
  • Customer Service

  • Value For Money

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Guest's review of Electra Heat - www.electraheat.co.uk

“Don't touch with a bargepole”

★☆☆☆☆

written by on 16/05/2012

Unfortunately, I am forced to write this on the basis of the service that I have so far received from Electraheat (electric heater products) in the hope that I can help people can take an informed view when thinking about buying from them. I selected this company and their electric heater products mostly because they were the cheapest, which I am now kicking myself about, but hey-ho.

I purchased these heaters at the end of last summer (Sept 2011) in time for the winter. They didn't arrive until the January (2012), some 4 months later, well into the cold winter period. The control panels hadn't arrived either by this point which took another month of chasing (end of Jan 2012). No useful instructions have come with the control panels and therefore these still aren't installed. The owner has fobbed me off saying 'look on their website' but that is utterly useless. At least on this subject I have received a response.

About 3 months after installation, one of the heaters has leaked all of its oil. Fortunately this was over a laminate floor, a carpet would have been ruined. I have now been chasing for a month and a half to get this heater replaced and I receive not return calls from the owner. The receptionist is very nice, but clearly she has no impact as I have left at least for messages with her, untold (tens) of messages on the answerphone of the owner, and countless emails. I am at the point now where I am going to go through the painful process of legal action as this is now too much. In all, the product and the company have been woefully inadequate. Do not buy from these cowboys.

  • Electric heaters @ £1700

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Value For Money

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Avguide's Comment

Written on: 30/05/2012

Thanks for posting this.

The company disolved last year though according to the companies house web site?

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Middletonj's Comment

Written on: 06/12/2012

How is this company still operating?!? I had a terrible experience of them two years ago, and discovered today that they are still going. (Name removed) has not changed one bit. He took my money and basically disappeared.

To cut a long story short, I received nothing after paying nearly £3,000 up front for heating a rental property. I eventually got a refund after nearly three months but living outside of the UK made this very difficult and very expensive.

Don't pay this company a penny until they deliver your goods!!!

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Electraheat's Comment

Written on: 14/12/2012

Really? Who are you as we have no association with anybody trading under any previous name. Perhaps you can state specifically what your issue was.

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Jlee679's Comment

Written on: 12/09/2012

I feel your pain. I purchased a heater for my babies bedroom. After what I can only describe as a 'Delboy' turned up in his Mercedes to drop off the product I saw the bashed up box and a foreign heater. I called the owner for days before I got a response. I spoke with Citizens advice and Mastercard have refunded me the money. I wish you luck in your refund journey.

DO NOT TOUCH THIS WEBSITE. WHEELER DEALER.

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Mikelowe's Comment

Written on: 25/08/2012

I think that the company is still listed at companies house as active.
I placed an order for 4 heaters with the company and they failed to deliver on time. They agreed to refund my deposit but to date have not done so. I am going through the legal process at present. The owner of the company just refuses to take any of my calls. I did manage to speak to him when I used a different phone and he did not recognise my number but I gained nothing, he was just unpleasant. Since then the only communication I have had from him has been abusive. Do not buy from Electra Heat.

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