Faulty TV swap delayed months

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Argos - www.argos.co.uk
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Un-servicedcustomer's review of Argos - www.argos.co.uk

“Faulty TV swap delayed months”


written by Un-servicedcustomer on 29/02/2024

I have been waiting since last December to have a faulty television swapped for a new model. And unbelievably this is while dealing with a member of the CEO’s complaint resolution team. So, imagine how bad lower-level customer service is?
The endless reasons for prevaricating over the physical swap are of course irritating. But the person I am dealing with has a habit of delaying responding to my emails for 2-days, then replying last thing at the end of the day, before leaving the office for the night. This effectively means no matter how quickly I respond each company email correspondence has a half-week delaying tactic attached to it. And her last email to me was sent before going on leave, not to return until next week. At this rate I will be lucky to see a resolution before April.

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