I got McAfee with my PC from Dell. I could pay extra in the total cost for 12, 24 or 36 months of 'protection'. I chose one year. For the past few weeks I experienced various issues with my PC. Trusting McAfee, I assumed it was just the programs in question, or driver conflicts, because McAfee always reported that I had 0 security risks. Every scan I did said I was clean. It said real time scanning was on, firewalls were on and the program was up to date. I contacted the developer of a java 8 Early Access Steam game that wouldn't work and they said it sounded like my OS/a virus. I objected, saying it was their poorly made, unfinished game because McAfee said my machine was pristine. I put way too much trust and faith in McAfee. How very naïve of me. After reading various posts on various forums, I saw Malwarebytes was highly recommended, so I tried it for free. Within 5 minutes the program had found not one, or two, but FIVE Trojans on my machine. Within 30 minutes they had been removed. I rebooted my machine and all the of issues I'd been experiencing, including with the Steam EA Game, were gone. I complained to McAfee and kept getting reps in India or somewhere. They didn't care at all. All they kept saying is I couldn't get a refund because my sub was expiring in a week. I'm sorry but it's not my fault your rubbish program said I was safe and that I trusted it. I'd have complained earlier if I'd have known that McAfee was incapable of finding and removing viruses that a FREE program managed within 30 minutes. I'm asking Dell for a refund of the sub and I hope they bill McAfee or back bill them for it, they don't deserve money for that rubbish they advertise as the most comprehensive cover...yeah...because a free program did a better job. Dell gave me a refund of the 1 year sub I paid. Also, what other users say is 100% true. You literally get spammed with renewal notifications and there's no box to 'not display this message again'. It's more than annoying. Sucks, can't recommend at all. I'm sorry but I'm not paying £100+ a year (seriously didn't it used to be £60...not that it's even worth that?!) for a program that claims to be the most comprehensive protection but which allows your computer to get riddled with Trojans it can't even see...being beaten by a free program.

Purchased 2014 security pack from currys, when I tried to apply the code to my computer it kept telling me that english language chosen was incorrect? I then contacted the mcafee support centre, who after 1 hour told me they could not load the package unless I purchased a warranty. I returned the pack to currys and was given a refund of £29.99. I have now been online and purchased Norton Security downloaded and applied in 20 minutes and cost only £19.99. Sorry mcafee I will never use or promote your product again. Currys customer service 5* Macanese customer service 0

I paid for the antivirus programme but it would not download. I tried the "help" option but it was anything but. I did manage to send them an email which 3 weeks later, has not been replied to. I then tried to cancel my order and get a refund. The site makes this virtually impossible to do. It sends you round in circles. There is no simple way to send them an email. As to phoning it is a premium number for which they tell you there is a 10 to 30 minute wait. I have sent them 5 emails to various addresses to which I have not had a single reply. As a previous reviewer states they are impossible to contact and impossible to get a refund from. I have had to buy an antivirus programme elsewhere. The matter is now in the hands of my credit card provider.

The Product would not work on MAC, the aftersales service was non existant and obtaining a refund appalling

I have been trying to cancel this purchase. It has been impossible to download onto my computer even though I have followed instructions on your web site and contacted technical service. I would not recommend McAfee at all.

My husband purchased Mcafee internet security 2012 for 3 computers and tried to install it on his computer. It wouldn't install so he phoned Mcafee customer service who tried their best but had to escalate it to the point where the advisor said that my husband needed to completely remove his browser and various other files, and then reinstall them. This went on for weeks but Mcafee wouldn't download. When my existing mcafee protection expired I tried to use the one my husband had bought. However, it download and installed but could not be activated. I phoned Mcafee. There began several weeks of to-ing and fro-ing, but it could not be activated. Eventually Mcafee agreed to refund as the item seemed to be faulty but (buyer beware!) they will not refund unless you have the original receipt. We will never use Mcafee again, and would not recommend the product or the company.

I bought the McAfee Internet Security 2012 but after 7 hours of trying it would not download. I contacted McAfee technicians who spent a further 16 hours in total over three days. They could not download nor could they find a reason why. It just kept coming up with the message ''Installation unsuccessful, retry''. I had an unprotected computer for 8 days before giving in and buying another product. This downloaded perfectly with no problems whatsoever. In fairness, I have used McAfee before without any problem. However, I will not be using it again