Excellent service; both online & in store

4.3 / 5
88% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

DeepUndercut's review of Tredz www.tredz.co.uk


“Excellent service; both online and in store”

Written on: 24/07/2013 by DeepUndercut (1 review written)

I recently purchased a 20 tube bundle for my road bike from Tredz after being initially attracted by the price. I usually buy Specialized tubes and have had no performance issues with them but they cost me between £4 and £5 to buy. I assumed the Tredz bundle of tubes would be their own branded 'cheaper' version of what I was used to but for the price I thought it was worth a try. I was very surprised when they arrived and they were Specialized tubes; the very same tubes that I had recently been paying over double the price. I'm not sure whether this is Tredz standard practice or whether I was simply fortunate enough to purchase them at the right time but I am very happy with my purchase.

I also took my bike in to the Cardiff store for some repairs a couple of weeks ago; a spoke and bottom bracket replacement and I was very happy with the service I received. The 2 guys that I spoke to in the workshop, when dropping the bike off, were very nice and explained that they would chek the bike over and let me know if there was anything else that needed doing but would call me and let me know prior to carrying out any extra work. They also let me drop my bike off the day before it was booked in and pick it up a couple of days afterwards which was very helpful. The overall cost of the labour and parts was similar to other local bike shops.

When I went back in to collect my bike I decided to have a look at the stock of bib shorts as my current bibs needed replacing. As I had got used to the pair I had I wanted to replace them with a pair of similar or higher standard. I was served by Sid who explained the range of bibs that they had available and decided on my purchase. As I am a relative newby to road cycling I am always sceptical of what people tell me as I don't want to be taken for a ride by salesmen. However, the guy who served me was clearly very passionate and knowledgable about cycling and took the time to explain the difference in the items so I chose the right pair.

Overall I would definitely recommend Tredz, online and Cardiff store, to anyone and I will certainly be returning as and when I need anything for my bike.

  • Goods purchased & cost

  • On time


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