Do not trust these people

3.1 / 5
54% of users recommend this
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DanielSmith900's review of The Sports HQ


“Do not trust these people”

Written on: 20/06/2014 by DanielSmith900 (3 reviews written)

I recently bought a cyclomatic bicycle and even though the bottom bracket failed within a year they neither stocked the replacement part nor would they give me my money back. When looking into buying an electric bike I mistakenly thought it had good after sales support - these guys could not care less. Because of the size of the bottom bracket you cannot get it from anywhere else so I have paid a lot of money for a bike that I cannot ride.

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Thesportshq's Response to DanielSmith900's Review

Written on: 24/06/2014

Daniel, the Cyclamatic range comes with a 12 month warranty on the frame, so if you've had any problems within that period, we will take care of it for you and get it fixed or replaced without expense to you. If we don't stock the part we'll replace the entire frame, it's on us to look after you and we'll do that. Could you send me your order number perhaps, and I'll look into it for you?

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Danielsmith900's Response to DanielSmith900's Review

Written on: 24/06/2014

Thanks for getting back to me. My Bicycle identification number is Ry120761459

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