Cards When Printed Are Not As Appears On Site

Click here if this is your business
2.1 / 5
27% of users recommend this
Click here if this is your business

Guest's review of Vistaprint


“Cards When Printed Are Not As Appears On Site”

Written on: 06/09/2011

I recently ordered 500 Business Cards from Vistaprint. My company colours are red and white so I used "red" as a keyword to trawl through their many design options. The card I eventually chose was deep red background with white lettering. Checking the final proof I was pleased to note how the red background enabled the white font details of my company to clearly stand out. I received the order within the time stated but when I opened the boxes found that the cards were a deep brown with cream print. I contacted Vistaprint requesting either a reprint as per the order or a refund. The reply I received was that I had ordered brown cards and not red. They gave two reference numbers, neither of which were shown on the original order. I followed up the reply again stating that the card colour shown on the order was a definite red and not brown and therefore the site is misleading. Since then I have heard nothing further from Vistaprint even though I have continued to request a reply. To add insult to injury I continue to receive standard emails asking me to rank their service, along with various emails offering me discounts to re-order.

I would not recommend Vistaprint to anyone. Firstly because you can't trust that how the designs appear on the site are actually how your card will look; and secondly because when there is a problem the customer service is almost non existent.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0