PaymentSense Reviews - www.paymentsense.co.uk

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Latest Reviews

★☆☆☆☆

“Avoid at all costs!”

Written on: 15/06/2018 by AntiquesC (1 review written)

Avoid at all costs! I could go on for ages with the multiple issues we have had but im just going to keep it short. We are a small limited company and have nothing but issues with this company. Contacting a person is a 20 minute job and then 4/5 times you get told you've rang the wrong person. 3 telephone numbers later I can speak to someone - this happened every time! You have to pay for everything even when its their fault. They make promises they can't keep and go back on their word. They… Read Full Review

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★☆☆☆☆

“YOU HAVE 14 DAYS!!! to Cancel your contract..TRUE”

Written on: 13/05/2018 by AldoWalsh198 (1 review written)

I'm not sure what just happened!!! A rep gave a great sounding deal...I chose to go ahead...but...after rep had my application completed...it was difficult to get confirmation on the deal...I was seeking the contract in the emails I was sent...there was no contract...no confirmation paperwork of our agreed rates, fees' etc only the terminal rental info. I had to telephone payment sense to request the contracts and fee schedules. Which I really REALLY read through. What it does not state clearly… Read Full Review

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★☆☆☆☆

“NO...NO...NO...JUST...DONT!!!!”

Written on: 11/05/2018 by AldoWalsh198 (1 review written)

I'm pretty certain nothing in these contracts is enforcable...the rep has filled out the application and signed the documents digitally on your behalf...then a terminal turns up, and no documentations or contracts are either in the post or sent by email. Likely you have not agreed to anything in the contract. Therefore dont be scared by them. I had to phone up and request the contracts were sent to me. Read them very carefully. Very unclear, Decided to cancel 10 days after... But they are… Read Full Review

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★☆☆☆☆

“Avoid ”

Written on: 16/03/2018

Avoid payment sense Hidden charges Poor advice Misleading We are back and forth with the same person ....apparently customer complaints team member who isn’t answering our questions in full they must teach the staff to skim over answers in training! The business has gone that was using the PDQS which was a ltd company we explained this to them in Oct 2017 and gave notice The long story is when we took the PDQs we had just open the ltd business and was awaiting the bank acc so in the… Read Full Review

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★☆☆☆☆

“Bad customer support and lots of hidden charges”

Written on: 12/03/2018 by 199Pollard (1 review written)

You get passed around from department to department trying to sort out you problem in the mean time your phone bill is racking up as it is premium rate. Beware there are a lot of hidden charges and the paperwork is a joke. Trying to decipher it is impossible and there is no VAT breakdown. Within 12 months I’ve had 2 machines replaced and have had to loose out on 3-4 days trading each time. Why a replacement machine be delivered the next working day is beyond me… Read Full Review

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★☆☆☆☆

“Awful Company to Deal with Not Pofessional”

Written on: 20/12/2017 by 296Silva (1 review written)

Started the process by dealing with a member of staff who seemed to be friendly and helpful, obviously working towards earning a commission. After supplying all the paperwork on more than one occasion, it was deemed necessary for a site visit. Site visit occurred the approval given. Only to be notified by someone else that the application was not successful. WHAT A WASTE OF MY TIME AND THAT OF DEVELOPING A BUSINESS. PAYMENTSENSE ARE NOT A PROFESSIONAL OR TRUSTWORTHY COMPANY I WOULD NOT… Read Full Review

Iainjubbs's Comment

Written on: 30/12/2017

interesting comments. I am in a position where I have discovered I'm in a 5 year contract, yet my pub is on a 3 year lease why oh why would I sign a 5 year contract. £200 to send the machine back (never explained) pci compliant annual charge of £49 yet I do it on line (never explained) I will never recommend this company, plus I am getting 4 lots of fees/charges which are over double my Barclaycard fees in my other business

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★☆☆☆☆

“Mis-sold & Mislead But finally we WON ”

Written on: 06/11/2017 by hunters2017 (1 review written)

Payment sense approached me in February this year, we explained we did not want to start the contact until 1st July, however despite all being agreed in writing they started the contact immediately, and it was then we found all the hidden charges, we contacted payment sense to report the problems, it was then we were told that we had 'electronically signed' (which we had no knowledge of) their so called contract and we we're tied in for 5 years!!! We had never even seen the contact, the… Read Full Review

Nlw76's Response to hunters2017's Review

Written on: 24/11/2017

The salesman miss sold me the package 4 years ago. I have got a file full of issues that I have had with them from extras on my statements to prices going up and up even though I have got literature that says fixed prices but no one wants to know and they say you can terminate your contract but the Terms & conditions that I didn't get until a month after signing say if I do I have to pay termination charges of £200 plus the rest of the 5 year card machine charges. Horrible company!!

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Angelameir's Response to hunters2017's Review

Written on: 06/07/2018

Hi we are a small business and we have never even used their terminal as soon as we realised that they charges coming from our bank we realised that this was miss-sold to us, immediately we cancelled all direct debits, guessed we should have know something shady when the guy who was supposed to come and check we were a company and take photos asked us to instead take them and send to his mobile. Weve been battling with them ever since, even though on the phone they admitted it sounded like we had been miss-sold they now want us to pay 179 GBP to get out, I am tempted to pay just to end it but them on the other hand annoyed that they can get away with this, and want to see what they will do if we just tell them no. Any information of did you deal direct with company or did you hire a lawyer? Would be great, thank you.

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Gstanway's Response to hunters2017's Review

Written on: 27/02/2018

Please can you contact me, I'm having an absolute nightmare with this company. Many thanks, I would really really appreciate it and I'm so pleased you took them on and won.

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★☆☆☆☆

“DO NOT CHOOSE PAYMENT SENSE”

Written on: 23/10/2017 by carolineBroadbent (1 review written)

Having been approached by the person I dealt with in my salon about cheaper card machine rates thrugh payment sense. I decided to follow up his offer and swap from Barclays to payment sense. big mistake, although the rates are cheaper the customer service is appalling, If you have any faults at all it is that you only responds to half of his emails. he told me the rental was £15 a month when actually its £21.60 he also didn't explain in would take 5 working days to reach the account... and… Read Full Review

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★☆☆☆☆

“I'd rather be on air kissing terms with the Black Death”

Written on: 03/10/2017 by LukeMitchell (1 review written)

Recently got these clowns to set me up merchant card services for the first of three shops that I am in the process of setting up. All zone-one retailing, high-footfall, discretionary spend-type shops (can't say the type of retail outlet as PS bought my silence by slipping me a bung and making sign a gagging clause). But just want any other SMEs considering using PS to Just. Don't. Do. It. Long boring story, but highlights were: 4.5 hours on the 'quick and easy' set up call; first… Read Full Review

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★☆☆☆☆

“the worse card company that anybody can ever have”

Written on: 26/09/2017 by Imrozahmed (1 review written)

I was looking for card machine company online and I found that the paymentsense were offering only £8.50 a month and i thought its a very good deal. And wanted join them by looking into their online advertisement. So I puted my phone number my business name and address for someone to contact me a few minutes time a guy called me he introduced himself as business development manager of paymentsense. so discussed more about the price and he assured me number of time there are no any other… Read Full Review

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★☆☆☆☆

“WORST SERVICE EVER! WORST COMPANY EVER!”

Written on: 22/09/2017 by NikoDonnelly (1 review written)

This company is a joke. The sales rep is a complete liar. Left me with no terminal for days. The customer services put me on hold for hours and hours. I lOST SO MUCH MONEY !!! They then tried to say I was in a 48 months contract and didn't have a way of getting out I it. Stay away if you care about your buisness. I have reported this company to trading standards!!… Read Full Review

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★☆☆☆☆

“dont belive them,”

Written on: 08/09/2017 by lee86 (1 review written)

their rep sold them as a company to help you, we will give you value for money, no price increases,and if your not happy you can leave with no charges. what they dont quote you for is exspensive , if you have any issues then they dont care , had enough after 2 years of poor service and being overcharged, and complaints falling on death ears,on giving notice ive been givien a leaving bill of £938.00, dont trust them !!!… Read Full Review

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★☆☆☆☆

“AVOID LIKE THE PLAGUE!”

Written on: 08/08/2017 by Woodward352 (1 review written)

If I could give PaymentSense minus stars I would. Every single area of this "business" is an absolute sham. The sales person who spoke to me did not explain ANY of the various charges that would be applied to my account, in fact told me they would not take a single penny for the first six months and after that it would ONLY be the cost of the machine rental. He also did not inform me a third party "acquiring bank" would be taking payments from my account- First Data. There is a total lack of… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 10/07/2017 by Goynsholdings (1 review written)

I will expand fully below, but in summary they purposefully opened an account knowing that the way he was going to do it would mean the account would fail with acquirer FDMS... BUT made sure he got paid first by carrying out a test transaction before the account could be declined. This is either extremely amateur as a competent person would have got the account opened, or intentional because he is lazy and wanted a quick buck. We used to like this company as we already did business with them… Read Full Review

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★☆☆☆☆

“STAY FAR FAR AWAY!!! ”

Written on: 08/07/2017 by 92Hartley (1 review written)

How and why these guys are aloud to trade is just beyond us. On our third account manager and one year later still being over charged again and again. The sale team lied all the way to the bank taking our cash with them. Anyone thinking about using PAYMENT SENSE then THINK THINK AND THINK AGAIN!!!!! Stay well away. Any one working for payment sense..... Well how you sleep at night or walk down the street.You should be ashamed… Read Full Review

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★☆☆☆☆

“Beware Sales Patter - NOT TRUE”

Written on: 13/06/2017

I am very very disappointed in payment sense. Beware as they are not true to their word. Throwing in internet payments and telephone payment for free is a JOKE. The deals look good but certainly aren't. As a small NEW business we contacted payment sense to provide our terminal. Big mistake. Over 2 months we've taken less than £650 via the terminal and their fees taken via direct debit were in excess of that amount, putting us into financial difficulty. Unable to pay staff and necessary… Read Full Review

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★☆☆☆☆

“be careful”

Written on: 11/05/2017 by Dwayned449 (1 review written)

Be careful of payment sense, they sell in an underhanded way. Full merchant charges are not clearly laid out regardless of what they say. Make sure you fully read all the contract details before signing. Very poor sales practice… Read Full Review

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★☆☆☆☆

“Blatantly Lied to by Area Manager about Additional...”

Written on: 03/03/2017 by Jones398 (1 review written)

In 17 years of trading never have I been ripped off and blatantly lied to by an Area Manager coming into my shop selling me a merchant service - PaymentSense. I was quite happy with World Pay Merchant services but a sales rep from Payment Sense came into my store and told me I could save over £700 if I switched to them. She said she would go away and come back with the figure I would be saving and bring in the Area Manager with her. She came back with a piece of paper showing I could save… Read Full Review

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★☆☆☆☆

“Dreadful”

Written on: 28/02/2017 by FAGC (1 review written)

This company is simply dreadful. You have to deal with 3 different outfits to try to get any sense and even then it's hard. We have had nothing but terminal troubles since we made the mistake of joining them.You get locked into a long contract and have to use an appaling website to attempt to get infomation. STAY AWAY !!… Read Full Review

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★☆☆☆☆

“Avoid !! ”

Written on: 25/01/2017 by Peckgf258 (1 review written)

The salespeople are on commission only and will tell you anything to get higher commissions. There are hidden charges and they don't care Some of them are prepared to say anything I would,recommend that anyone who needs merchant services should read ALL the small print snf don't sign anything until you have taken legal advice, … Read Full Review

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