Paypal Gave Bad Advice, Cost Me Money And Ignored E-Mails.

Click here if this is your business
1.5 / 5
16% of users recommend this
Click here if this is your business
  • Ease Of Site Navigation

  • Quality of Content

  • Value For Money

TinaJedi's review of PayPal -


“Paypal Gave Bad Advice, Cost Me Money And Ignored E-Mails.”

Written on: 01/07/2012 by TinaJedi (3 reviews written)

On 12/6/12 I bought a Satlink WS-6906 for £64.99 from Sainstore through e-bay. The item's firmware could only be upgraded by an RS232 connection which I do not have on my pc.
Sainstore accepted the return and refunded the £64.99 for the item and £21.40 return postage.

Paypal charged me £1.25 for receiving the £21.40. I asked Paypal about this and they sent an e-mail with 8 different answers. Because Sainstore was refunding the return postage I thought this would be classed as some sort of refund. I followed the best advice in the e-mail from Paypal and returned the £21.40 and asked Sainstore to return the money using an option in the e-mail. Paypal then charged me 20p for doing this.

Sainstore sent me an e-mail saying they had already sent the £21.40 and to check my Paypal. Sainstore completely ignored the attached note and all other e-mails I have sent explaining what had happened.

Only after explaining this to Paypal they said that I was charged the £1.25 because it wasn't in the original payment and said because I returned the £21.40 the charge of 20p was because I was a seller and so they will keep the 20p. I have never been a seller through Paypal. I have only ever bought items through Paypal. Paypal has completely ignored the reasons I have given them and they will not acknowledge that they gave me bad advice. Now Paypal are completely ignoring my e-mails.

I asked E-bay if they could just explain this to Sainstore wondering if Sainstore would return the £21.40.
E-bay asked for the item number after saying they couldn't find it on their system. I sent E-bay the details and all they could say was to ask Paypal about the charges.

Altogether I paid £64.99 for an item and paid £21.40 to return it to China at Sainstore's request. I was expecting a total of £86.39.
Now after Paypal charging me and using Paypal's advice (which I now know was bad advice) I only have £64.79 of this money with a loss of £21.60.

I seriously feel that if I gave Paypal bad advice which cost them money I would have all sorts of legal threats accusing me of fraud.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0