Terrible service

Jubilee House, Dumfries Enterprise Park, Tinwald Downs Road, Heathhall, Dumfries, DG1 3SJ
4.5 / 5
92% of users recommend this
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Rasmussenfc57's review of Office Furniture Online www.OfficeFurnitureOnline.co.uk


“Terrible service”

Written on: 07/08/2017 by Rasmussenfc57 (1 review written)

Visit www.OfficeFurnitureOnline.co.uk

I chose this family run business to order a specialist chair as I was given an undertaking that part of the service was to give a demonstration of how the chair works on delivery. This was not undertaken on the day of delivery and what compounded matters was the reaction of a Lady from the Installation team that it was somewhat okay that this minor detail was omitted on the delivery day, despite talking to her and receiving assurances from her the day before delivery. Still no apologies from the Lady in question - how unprofessional and arrogant. This behaviour is what erodes a company's reputation and brings it down - this after gladly accepting my £560 for the chair. You may also want to know that you are unable to complain to the Managing Director or the other directors as apparently their emails cannot be given out. How pathetic that a company that makes millions of pounds turnover each year, but is not visible from the top tier. Product from manufacturer appears fine.

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