Dwell - www.dwell.co.uk (Pre June 2013)

Just avoid this company! Customer service is unacceptable. I have placed my order and paid the whole amount on 27.12 , dwell promised to deliver on 29.12, the whole day I've been at home and was waiting for my delivery, it has not been delivered and nobody called me to let me know my delivery has been cancelled. Ok I re-arranged my delivery for 07.01 and again they cancelled. Complained about this situation and canceled my order, nobody even called to apologise.

After 3 years the Pisa sofa bed is crumbling. The fabric does not stand the test of time. It has cracked very badly and the seems have split. As Dwell have been taken over then the is no redress. No idea if the current version may have the same issue, but they do look very similar.

I ordered an item which had an issue. The girls that dealt with the issue were excellent and a credit to the company. Two ladies at the after care centre were very warm on the phone and in person. They solved the problem and I was very happy .

The item was a statue and was a birthday gift yo my husband. It was lovely that she then sent an email wishing my husband a happy birthday .

Concerned I would experience bad service from Dwell, having read a lot of negative reviews, I decided to give the company ago. I am so glad I did. My order arrived approximately two weeks earlier than suggested. I received regular email updates on the status of my order, which was reassuring.

The laptop table is good quality, sturdy/well made, and it looks really nice. I would not hesitate, based upon this experience, to recommend Dwell and I would definitely not hesitate to shop with the company again.

I've bough a £1,600 sofa from Dwell, supposedly warranted for 7 years.

Afters only 6 MONTHS of gentle use (no children or pets) the stitches on the central part of the sitting cushions (very visible) started to come apart.

I was REFUSED repair or refund under the simple 'justification' that they have since become COIN FURNITURE (who are happy to keep the name Dwell, but refuse to honor any commitment made with its customers).

After just over 18 months I'm having to come back to this issue, as the state this sofa is in now is beyond words. There's now a huge tear due to the bad stitching and the material is basically disintegrating in several other areas. Quite disgusting and depressing to look at, really.

I will be happy to provide pictures.

I also have friends in the same situation with yet a DIFFERENT style of sofa bought from them.

Table arm faulty and dangerous to use due to the weight of the glass and with two children in the house. Dwell acknowledged fault, agreed to replace, went bust , reopened under same name, refused to honour replacement even though they had sight of the history and agreement. ABSOLUTELY DISGUSTED WITH THEM AND TO ADD INSULT TO INJURY THEY KEEP BOMBARDING US WITH ADVERTS TO PURCHASE ADDITIONAL ITEMS !!!!!!!

SPENT OVER £2800 with them and this is our thanks........GREAT CUSTOMER SERVICE ----NOT!

Be Warned, if you were a purchaser under the old Dwell you won't have a chance, even though we received a sweet email from the past director to be patient as he was working through the backlog of outstanding complaints. Turned out to be as empty as their flagship store now is in Cardiff!

We bought a dwell vienna sofa. Granted it was used but was less than a year old. It didn't fit well in the persons living room.

It is faux leather and the quality is appalling. All the vinyl is peeling off. I contacted dwell and they are not interested as it was used even though it was less than a year old

WARNING, do not buy from this company.

We bought some kitchen bar stools, The seat pad dropped causing a large spike to come up through the chair, this was so dangerous! We complained to dwell and they collected the chair for analysis and offered compensation, then the company went into receivership and they refused to compensate for the chair, so we have no chair!

Do not part with any money with them.

I bought a couch from Dwell 14 months ago, and have had nothing but a bad experience. Firstly, I spilt a glass of water on the couch which seemed to leave a large stained patch. Granted, it was my fault spilling a glass of water but I would have expected a couch to stand up to a bit of water as normal wear and tear. On contacting dwell i was advised that there was nothing they could do (even though it was still in warantee) and that 'in the future' i 'should be more careful'. Now, 14 months after pruchase, the springs on the couch have gone. On contacting dwell yesterday I was told they went into administration, and the new company who purchased the brand no longer deal with the warantees and that I should contact the administrator and/or my bank for advice. I am not chasing this any further, given that because it is 14 months old it likely does not fall under 1 one year warantee anyway. Yet, a couch that after a mere 14 months of sitting on seems to have faulty springs is not acceptable in my books. I can't afford to buy a new one, and had bought this with a wedding gift (money), so had hoped it would set our new home up well. I would NEVER buy anything from Dwell again, and would advise others not too! Over priced rubbish!

Bought a dwell vienna corner sofa. This sofa was used but only a few months old and in perfect condition with no marks. Was only sold as it was too big for the persons room.

About 6 months into using it the white faux leather on the cushions had begun peeling. This has gotten worse and looks terrible. Very poor quality product.