Unprofessional & indifferent

★★★☆☆
2.6
41.0% of users recommend this
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Guest's review of Vacations to Go www.vacationstogo.com

“Unprofessional and indifferent”

★★☆☆☆

written by on 21/01/2013

We have not gone on the actual Viking River Cruise yet (which has nothing to do with VTG anyway) but the results so far have not been impressive: wrong trip title on invoice, wrong balance on invoice (I owed them more), delays in processing credit card with Viking but poor follow-up at their end,unanswerwed phone messages, unanswered emails, non-response from shift supervisor, etc. When asked about the above, there was not much explanation or concern.
When the policy on passport expiry dates was questioned, I received a very unprofessional "cut and paste" from Viking which should not have been forwarded to me. My passport was valid for 5 months and 18 days after my return and none of the countries visited had a requirement greater than 3 months. No effort was made to really explain the policy but just tried to intimidate.
VTG is very happy to take a Canadian's money (in $US) but are unwilling or unable to consider any administrative differences.
When an agent goes on their days off, there is no passing of the torch to another agent so if you have a pending matter - well, good luck.
I am left with the feeling that I am creating a bigger problem by trying to address the existing ones.

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