I was disappointed

3.1 / 5
53% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

superstar57's review of Order Flowers - www.order-flowers.co.uk


“I was disappointed”

Written on: 28/08/2013 by superstar57 (1 review written)

Ordered a balloon and flowers for my daughter's 21st birthday. It was the first time she had been sent flowers. The box was delivered upside down even though the writing on it is very specific about which way up the box should be. When my husband pointed this out to the delivery man he asked him how he knew!! The balloon was fine but unfortunately the flowers weren't. Two stems of gyp a some leaves on another flower were broken. The roses also were a little bit soft. Needless to say my daughter was very disappointed and I was very embarrassed as I had ordered them for her. I won't be ordering
From them again nor will I be recommending to anyone else. Also thought poor value for money.

  • Goods purchased & cost

  • On time


  • Quality of website

  • Value For Money

Orderflowers's Response to superstar57's Review

Written on: 30/08/2013

Hello, thank you for your feedback, it's important that we get such feedback so that we can take appropriate action against our delivery couriers and improve the service received for all of our customers. Could you email us at customer@order-flowers.co.uk so that we can offer you recompense for this?

Many thanks

Order Flowers

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