Isme - www.isme.com

how thy servive???since very took over is no better same saff???

I ordered several items of clothing and chose to pay over 3 months. One item was too small, so I immediately sent it back and re-ordered a bigger size. I had been offered a £30 discount for putting in the order, and I paid my first installment when I got the statement. By the time I received my next statement the £30 credit had been withdrawn, my account was in arrears & I had been charged interest! When I queried this I was told that as I had returned an item, I was disqualified from paying over 3 months! Nothing on my paperwork to indicate this so argued against the charges. Managed to get the £30 discount back and settled my account minus interest, as agreed with their customer service people, but still got a statement showing interest charged on the unpaid interest!! Eventually got that cancelled, but it's now going to take over a month to cancel my account. Strange - it only took me minutes to open it online!!

This company don't accept e-mails, they don't reply to letters and they don't do as they promise over the phone. My recommendation - don't touch them with a barge pole!!

Bought vacuum cleaner and when it was delivered it came with two pin American socket, this company did not want to know, will not take it back so I have to go to the expense of sorting out myself, will never buy from them again

Ordered Nike trainers for next day delivery to shop and collect. Finally delivered at 5pm to the shop so I went today to collect. I received a child's t-shirt not trainers. After going round many loops on the phone to speak someone to discover that they will re charge me for the trainers to be delivered because they have not yet received the returned item! They have agreed to deliver for free to my home address but I've currently paid for two pairs of trainers and have none yet! I'm a frequent online shopper. This is my first and last isme purchase.

Ever since ive opened an account with isme ive had nothing but problems with late deliveries , missing orders and being charged interest. whenever i speak to any of the customer services advisors they dont seem interested in helping and somethings ask you to send an email to a special dept who will look into it. i would not recommend this site to anyone and maybe look at similar companies like Very.

Bought phone with guarantee. It broke so called mobile insurance for a replacement.

They sent 2 replacements and an extra mobile phone insurance.

So i sent one back.

They still charged me for 2 phones (even though should not have been charged for ANY) plus the extra mobile insurance.

So i called/emailed/on line chat many many times to get the account sorted out.

After sending me texts and emails saying my account was overdue I eventually got it sorted out.

Then the 2nd mobile broke and so i called the insurance, they said i was only allowed to claim once and its now void. How poor is that?

I called the the other line re warranty and there is a hassle involved in that too where if THEY decided its not THEIR fault then i will be charged for the postage and repair. Basically dissuading me for sending it in.

I would never buy anything from these people again

Excellent customer service, perfect products, dont listen to other reviews, I was scared at first but shocked by how gud their service was. Wudnt be surprised if the bad reviews are from rivals to put people off as isme also has the cheapest price. Trust me, try them, u wnt regret it! !!

Got a broken fridge freezer delivered to be told call the makers to arrange a fix or wait two weeks for a return. Another company would call me about return and would need to wait in all day with no specific time!

Called to speak to manager three times to be told they would call back never have it is incredible never experienced anything like it in my life.

I have been with isme for afew years now and not had any problems, up until now!i had ordered a car seat for my 6 month old baby as she has grown out of the newborn one and needed this asap, I got it in the sale for £68 and had it delivered to my nearest click and collect store, when I received it the box was open and there was no packaging around the car seat it had a crack in the plastic base. I then phoned isme a numerous of time then finally got through and explained my situation, the lady I spoke to asked if I would like another one I said yes and she said she will get them to deliver it to my door for the inconvienance, the car seat was then back at £85 she said I would have to pay that until I receive my new car seat, whiuch was another week to wait, I noticed on my account they had charged me for delivery, I had to phoned up again for them to refund it me!i have just now received my new car seat for it to have NO PACKAGING around the car seat and to find oil all over it. I am fuming about this I phoned isme up and the lady is looking into it as to why im receiving items like this, to be fair she was a lovely lady but I will NOW be ordering from isme AGAIN..

I bought a dress from Isme, and was subsequently asked to post a review. This I did. Unfortunately, it was not positive, as the dress was ripped and had pulled threads hanging from it. I criticised not the dress but Isme's quality control in sending out a garment in such an obviously unwearable state.

The review was pulled as not conforming to Isme's standards. Although obviously sending out an badly faulty dress does.