One Dissatisfied Customer!

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mrsohara's review of House of Fraser


“One Dissatisfied Customer!”

Written on: 07/01/2013 by mrsohara (1 review written)

While checking my Christmas receipts today I noticed the invitation by House of Frazer to assess my visit. Since I have told all my friends about what happened I think you should have the opportunity to respond.

On 29/11/12 I went to Thomas Pink to buy a shirt ande tie for my husband. I settled on particular shirt and asked the salesperson for advice on selecting a coordinating tie. I was rather taken aback when he said that he couldn't help as it was a matter of personal choice. Surely that is his role (in fact the receipt did state he was Stephen Sales Adviser). I could have understood this if I had gone to Marks and Spencer's where customers do not expect help.

To compound matters when I mentioned that a Thomas Pink tie which I had purchased last year had become puckered and didn't sit properly I was informed that I was not buying a mass-produced tie from Taiwan but a hand made article!!

I was neither demanding nor impolite but I consider the salesperson's behaviour to be unhelpful and rude.

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