DirectSight Reviews - www.directsight.co.uk

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★☆☆☆☆
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★☆☆☆☆

“Avoid at all costs”

Written on: 20/10/2017 by CLister (1 review written)

Avoid this company at all costs. I used the re glazing service and my spectacles were returned to me with the wrong prescription, and once I did manage to get a response via email (there is no telephone customer service for this company...a good enough reason not to use them) where I was un-apologetically told to post them back and they will be re glazed..this was to my cost again. The second attempt also failed, despite verifying that they were using the right prescription...I was unable to… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 30/06/2017 by Yusufj363 (1 review written)

Absolutely disgusting service. Reglazed a pair of sunglasses with this joke company, paid for fast track and the order took over 3 weeks to arrive when it should have taken 1. Not only that, they sent me the wrong pair back, didn't care when I emailed them to say so. (Still waiting for a proper response over a week later). Tried (and failed) on numerous occasions to get updates and answers via their only email address and replies took several days, and when they did respond it was uninterested… Read Full Review

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★☆☆☆☆

“avoid”

Written on: 18/06/2017 by NoelMonaghan (1 review written)

Avoid DIRECTSIGHT at all cost, i sent my prescription off for varifocal glasses which i have happily worn for 15 years, the first pair where out of focus as they applied a standard PD measurement as per there order form. The corrected pair which i had to return recorded delivery at my own cost arrive equally as bad but with additional blurred outer vision in both lenses, the response i got were varifocalS only offer a narrow central vision for viewing!!!! and i need to upgrade to premier to… Read Full Review

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★☆☆☆☆

“Rip off ”

Written on: 02/11/2016

I was charged £108 for 2. Pairs of varificol glasses both pairs were unsuitable in both lenses and shoddy framed I retuned them and got a refund of £28.40 based on there small print returns guarantee I have taken this up with PayPal Stay away from them… Read Full Review

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★☆☆☆☆

“Took my money but haven't supplied glasses”

Written on: 24/06/2016 by Beccie28 (4 reviews written)

I'm having major problems with this company, I have purchased glasses previously and all has been good. However this time I ordered a pair of prescription sunglasses and a pair of standard glasses. The sunglasses arrived but are wonky, I have managed to sort this myself but not impressed. Over a month after the order had been placed still no sign of the standard glasses, and still not in production according to their website, so I asked them to cancel and refund, they did cancel the order and… Read Full Review

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★☆☆☆☆

“FAIR COMPENSATION NOT OFFERED”

Written on: 08/06/2016 by mrchew007 (2 reviews written)

BEWARDE: I paid for Registered Delivery for reglazing my Hugo Boss sunglasses and the order was allegedly completed and sent out to me in April 2016. The terms and conditions of this company states that they will tell you when the item has been sent, and if the item is not delivered, you will receive an email telling you they have been returned to them. Believe me - this did NOT happen from this company!!! My sunglasses have been lost by either DirectSight or Royal Mail. I have repeatedly… Read Full Review

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★☆☆☆☆

“This ompany does exist BEWARE .”

Written on: 02/03/2016 by ChandlerSmith (1 review written)

Quick take your money .Does not return emails no phone number . Does not exist at address on web site .Company was disolved a number of years ago… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 16/08/2015 by Paul217 (1 review written)

I ordered a pair of glasses and they cost £104. They took over a month to arrive, when they did they were unfit for purpose as the frame which was supposed to me a man's was too small, the arms did not go over the ears. The lenses were very flimsy and fell out when trying to clean them. I returned them for a refund and did not want a replacment as the quality left so much to be desired. It took well over another month and an email before they refunded me £33.95. I was charged £70 for the… Read Full Review

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★☆☆☆☆

“Poor Service”

Written on: 22/03/2015 by Sandoval371 (1 review written)

Glasses provided were dirty and mis-aligned. Customer service staff were rude, dismissive and misleading. Terms and conditions are worded in a manner which confuses customers with regards to their rights. So ignore the terms and tell them specifically that if goods are not for for purpose, then they are not fit for purpose - end of. They take your money and run !… Read Full Review

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★☆☆☆☆

“Don't use this company”

Written on: 05/02/2015 by EastonLyons461 (1 review written)

Very poor service. Phone line is always 'under repair'. Suspect I have been 'done' by an at best incompetent company… Read Full Review

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★☆☆☆☆

“HELP NEEDED URGENTLY!”

Written on: 09/01/2015 by Aadenc374 (1 review written)

Hello, I Purchased a pair of glasses. Unfortunately they sent me the completely wrong lenses. In order to return the glasses they made me pay for recorded postage which they promised they would pay me back for. Unfortunately it has been over a month since they have received the returned glasses, and I am still yet to receive my money back. They are also not responding to any of my emails. Please help, am I able to contact the police or have I just been a victim of Fraud, with nothing I can do… Read Full Review

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Annampcarrow's Comment

Written on: 22/04/2015

I totally agree. Placed my order and had confirmation, money taken from my account.. No glasses, can't find an order on website. No response to my email.
Do not use them. I shall be writing to my card provider.

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★☆☆☆☆

“go else where”

Written on: 25/09/2014 by 126Romero (1 review written)

This company is a shambles, the Trading standards should do there job and stop them from trading, three weeks no glasses, no e mails, replied too, phone line conveniently has not worked in the past 3 years… Read Full Review

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★☆☆☆☆

“DIRECTSIGHT.....Terrible got my money but no glasses..”

Written on: 16/09/2014 by Maxwell158 (1 review written)

Paid for glasses..still waiting to receive them. Tel them got fake message re engineers trying to fix phones. Email waste of time. Would avoid - no faith in getting my glasses,or money back… Read Full Review

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★☆☆☆☆

“totally unimpressed”

Written on: 29/05/2014 by Danielae385 (1 review written)

Ordered two designee frames in Jan 2014. It's now end of may, still no refund after telling them in April I want a refund and still no glasses... These are just the facts so watch out… Read Full Review

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★☆☆☆☆

“This company's after sales service is pitiful ”

Written on: 03/04/2014 by thDay338 (1 review written)

Ordered 2for1 on 28th Jan 14 (Gucci & Boss), received the Gucci middle of March and actually they're pretty good glasses especially as they're varifocals. The problem with the company is there administrative section which after dealing with them for around ten weeks found they are a complete farce and totally incapable of communication. I've sent about a dozen emails asking we're my second pair of Boss glasses are and all I get back is 'still waiting for the frames'. I then suggested several… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 30/03/2014 by 154Church (1 review written)

Poor quality glass unfinished and rough on verifocal distortion in reading glasses of free pair Returned as under return policy, have had lots of banta over e-mail, phone line has been conveniently out of order for weeks. They refunded on £28 with out any conversation and I had payed considerably more so they have my glasses and my money. Don't seem to understand the sale of goods act… Read Full Review

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★☆☆☆☆

“Shocking wait for order”

Written on: 12/03/2014 by m1keB (1 review written)

I ordered my glasses on 24 Jan. Its now 12 March. After two emails to customer service department I am still waiting. Tottally unacceptable. Second reply offered me a refund, I just want my glasses! … Read Full Review

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★☆☆☆☆

“Shockingly Bad !!”

Written on: 18/09/2013 by elmhurst300 (2 reviews written)

Four pairs of very expensive Persol sunglasses were returned to me after several unsuccessful attempts by Direct Sight to reglaze them and apply the correct tint. Of these, two pairs suffered frame damage during the reglaze process which, based on this sample of their work would indicate a 50% failure rate for reglazed frames. They refunded the monies paid for the reglazing but not for the frame damage or multiple return postage costs paid for by myself to falilitate rectification of what I… Read Full Review

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★☆☆☆☆

“My Grandmother Could Knit Better Glasses”

Written on: 29/04/2013 by ChristianG (1 review written)

I bought three pairs of glasses and they all fell apart within three months. You will find better quality frames in a Pound shop. Terrible excuse for "Customer Service". Wouldn't touch with a barge pole… Read Full Review

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★☆☆☆☆

“Don't waste your money here”

Written on: 08/04/2013

Just before you go and order your cheaper glasses please read the following. Waited 2 MONTHS for these rimless glasses after about 10 emails and 2 phone calls the VERY low quality glasses came with the holes not drilled evenly. When i complained they said send them back and we will adjust them --- how can you do this when the holes don't line up I said. So I sent them back for a refund as they said they would only replace the lens they mucked up with inferior ones. And guess what they refunded… Read Full Review

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