They fail to deliver what they say

2.2 / 5
32% of users recommend this
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Karuna89's review of ASOS -


“They fail to deliver what they say”

Written on: 28/11/2013 by Karuna89 (1 review written)

I am a customer of asos

I have ordered quite a lot from this site.

Now a new story is there.
I am being asked by wn direct people to pay Custom duty delivery of every order.
Why is this happening??
I sent many mails to the customer care but never got any response.
My orders areat their end. They are saying that they will delivery only when I pay that huge amount
Why should I pay double the amount for a delivery??

There is some change in the way you deliver the products to india. And now the delivery people are asking for custom duty.
I have checked before ordering and asos says that anything worth 10000rs or above is duty payable and everything below is not.this is getting really tough to deal with asos with every passing day.
I am not getting what the problem is.

I want all my orders to be canceled now because I can't pay duty at all.

I am going to delete the account and will never order again.

  • OK

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  • Customer Service

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  • Value For Money's Response to Karuna89's Review

Written on: 28/11/2013

Hey, sorry to hear you're facing custom fees. I realise it can sometimes be a shock having to pay this, but it's not something we have any control over. I would recommend in future placing smaller separate orders with standard delivery to avoid customs fees. If you do not wish to pay the fees we can ask for the courier to send the parcel back to us for a refund. If you haven't yet had a reply from us, please get back in contact and quote the 'review centre'. Thanks ASOS David

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Karuna89's reply to's Comment

Written on: 28/11/2013

Hay, please tell me how you delivered all the orders before?
I have placed many orders and they were way more expensive than this one. Why is this happening now. This company you are using is not good.please deliver every product the same old way.
I mailed you people at least 50 times but never get any response.
Please i'll not order in future. Just do it for all the pending orders.
Please send them the old way

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Karuna89's reply to Karuna89's Comment

Written on: 28/11/2013

You people were sending all the parcels by postal service.
There was no tracking available.there was no duty cost involved.
I have your earlier mails so don't say that there was the same system before.
The courier people also told me that this is the first time they are given the work.
It was my mistake to order.
Just refund the amount.
This is so wrong
I got a mail today saying that they can't help any further.
Almost 20000 rs are involved and such service.
I am so disappointed

Reply to this comment's reply to Karuna89's Comment

Written on: 30/11/2013

Hey Karuna, the courier used to send your orders will always depend on the weight and size of the parcel - we advise this on our help pages on the website. If you'd like us to take a closer look into this for you, please reply to the emails you've already been sent so that the right team can look into this for you. Thanks, ASOS Gabby

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Prettyht's reply to's Comment

Written on: 17/12/2013

Seriously we will never order again from you if this will continue, because atleast I can't pay the duties online by paypal as my card is not accepted and even my order is only 5 GBP and still I am asked to pay duty. What the hell is this? I also ordere before and at least on small orders such as this I never had to pay any duties, that too online. This is horrible. DHL or FedEx never ask to pay duties before the item is delivered. We only pay the duties in cash when the parcel reaches and that is when the orders are above 100 usd

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