Cannot deliver express post to my residential address

2.2 / 5
32% of users recommend this
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Honesty1234's review of ASOS -


“Cannot deliver express post to my residential address”

Written on: 11/07/2013 by Honesty1234 (1 review written)

I ordered maternity clothes from ASOS online totalling $258.00. I put in my PO box address as my delivery address because I live remote and we do not have street delivery. I also opted for express shippimg because living so remote means goods can take 4-5 weeks to arrive. I received an email saying my goods were on the way and two days later receive an email from the courier company saying they don't deliver to PO boxes. So I gave them my residential address which I was told by the courier company would be passed onto ASOS for their approval. I received an email from ASOS two days later saying they could not deliver to an alternative address, they would have to wait for the parcel to come back from the courier which could take up to 10 working days before processing my refund. I have been in contact with their customer service asking why I was not prompted to change my delivery address after having chosen express shipping, asking why this was not picked up prior to the package leaving ASOS and why I was contacted by a courier company asking to change my address (instead of ASOS). None of my questions have been answered instead all I get is 'we are chasing up your parcels with the courier company'. I have informed them that I want my money back by the end of the week so we'll see what happens although I am not holding my breath. There is NO WAY I would recommend ASOS to friends or family and no way that I will ever shop with them again. I am so disappointed with their lack of customer service.

  • $258 maternity clothes

    Goods purchased & cost

  • Still waiting


  • Customer Service

  • Quality of website

  • Value For Money's Response to Honesty1234's Review

Written on: 12/07/2013

Hey Honesty1234, I'm extremely sorry to hear about the problems with your order. I can confirm that the system doesn't allow express orders to be sent to PO boxes and this one must have slipped through the net which must be very frustrating. Please tweet @asos_heretohelp with the details or Facebook us and the guys will do all they can to get this refunded for you. Thanks, ASOS Mickey

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