My ASOS review

2.2 / 5
32% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of ASOS -


“My ASOS review”

Written on: 21/05/2013

Placed an order for a few T-shits, then got an email that my order was cancelled because my account couldn't be verified, even though I am in US, using a US credit card, with US delivery address. Delivery address was the same as a billing address.

When it was cancelled, they asked me for:
-scan of my passport
-scan of my driver's license
-scan of my State ID
-scan of my credit card
-scan of my bank statement

ARE YOU SERIOUS? Even paypal doesn't do that kind of verification. I have never seen a website to require that kind of a verification. Only the most stupid person would fall for this. Hell, when you buy a car you don't need so many documents. And these guys require all this information for a few T-Shirts? This is not 1995.

  • Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money's Comment

Written on: 23/05/2013

Hey, I'm sorry to hear this. So that I can get this looked into further for you please send over your ASOS email address along with your full query to putting 'Review centre' as the subject line. As soon as I get that through I'll be able to advise further. Thanks, ASOS Gabby

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Bgoo24's Comment

Written on: 07/08/2013

OMG THIS HAPPENED TO ME TOO! I bet they gather private information for fraudulent activity. I do not trust them. All my friends are now hating on the company, they have all had bad experiences too. I'm so annoyed that my order was cancelled too, and for this reason

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