Excellent Customer Service

3.3 / 5
60% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

salsakaz's review of Wex Photographic www.wexphotographic.com


“Excellent Customer Service”

Written on: 04/09/2013 by salsakaz (1 review written)

I ordered a telephoto lens from Wex which turned out to be faulty (manufacturer fault). It was replaced without question. Unfortunately I received a second lens which was also faulty (extremely unlucky). Wex took the lens back, tested it thoroughly themselves then gave me an option to replace it with the same lens again, choose a different lens or to have a refund. There was never any quibbling about refunding or exchanging my lens.

The quality of their customer service is truly excellent and it is very hard to say that about a lot of companies these days. I will most certainly use them for all my photographic requirements in the future

  • Tamron 18-270mm lens £379

    Goods purchased & cost

  • On time


  • Customer Service

  • Quality of website

  • Value For Money

Report this review
Was this review helpful? 0 0