Pro Camera Shop - www.procamerashop.co.uk

Absolutely disgusted with the poor service received from this ‘Poundland’ company. You know that moment when you give your business to a smaller company and wonder why you did it? Yes it was cheaper, although not the cheapest online. Poor communication, I had to chase for a delivery date. I was told the date would be today (December 24th) and surprise it didn’t turn up. Again after made contact for tracking details I was told by the Sales Manager that

‘Unfortunately we have had a further delay with your order which we are now unable to deliver until the 31st. We apologise for the inconvenience this will cause ‘

Further delay? I didn’t realise there had been any delay, but that’s down to the fact that this company don’t let you know anything about your order. My son will have a wonderful day tomorrow thank you ‘Pro??’ Camera.

Avoid at all costs, a bedroom business such as this deserves to die. As an addition my TrustPilot review has been put on hold by Pro-farce telling me I left the order too late and would never receive it before Xmas. Really? Strange I have an email from them saying the package would be delivered beforehand? Check companies house and look at the year end accounts, bedsit business.

I can't find any contact details of you and your phone number I have got doesn't work, please I need help

I bought a Tokina 11/16 from then just before Christmas last year but it had to go back as a problem developed with the focus. It took a long time for them (over a month)to say they could not fix the fault so would replace the lens and one had been put on order. I received the new lens, which developed the same problem so I contacted them again. Lens was returned over a month ago and I got an email saying they were looking at it before sending it to their repairers on 2/10/13. I have not had any response from them since.

The price may be good, but customer care is very lacking.

Buying my most expensive lens ever, I didn't want to just push a button on the computer. Welcomed the fact that I could phone, talk to someone who knew, discuss the choices and then keep in touch by email one the order had been placed. Finishing the process by using their recommended insurers.

Firstly let me say I have bought 4 cameras from this shop in about 3 years. Also a range of lenses canon 24-105, sigma 30mm and(i cant even remember which other!) Before my latest experience I would have recommended them wholeheartedly, and I have done so.

I have compared my camera's against that of friends who have purchased from Jessops and can find no difference - accept for the price, and the lack of a thousand languages in the menu, so I have always been happy with their products, service has been great and straight forward and the price has been fantastic.

However my latest (and most expensive purchase) has fallen well below par in quality. I bought a canon 5d11, when it arrived the box was slightly open, i reported this to PCS straight away who said it was not a problem, sometimes the boxes get damaged int he warehouse. After checking the camera, i also noticed that the shutter count was not on zero (or anywhere near) again PCS explained this away saying this was common on cameras and did not mean it had been used, I checked some reviews online and found other users had had these issues with some new bodies, so this put my fears aside. However a little while after getting my camera and with very little use, one of the mirrors fell out of the centre of the camera, for no reason....no drop, no knock, simply picked it out of my camera back, went to use it, and upon looking through the viewfinder, realised something was very wrong.

I contacted PCS who responded straight away, however refused my request for a replacement, but offered a repair, and to pay for the P+P. This was repaired. Now a number of months later, the focusing plate did the same thing, dropped out while changing lenses.....a quality camera needing to be repaired twice in one year....how dodgey does this sound?

I tried to contact PCS, but their website had disappeared! I had an old email from them, send a message there, and got a response after a few days, saying to send it to be repaired IF it was still under warranty, turns out it is a few days out. I am pursuing a replacement / refund under my consumer rights, as I do not think this body is fit for purpose. Alarm bells were ringing from the beginning and these further problems have only made them ring louder....

Three good experiences, one bad, judge for yourself....my saga continues ....

This is a note I received from Procamerashop a few days ago:

"...we are currently experiencing some technical difficulties with our website, rest assured our technical team are in the process of resolving the issue with the utmost urgency.

We would like to apologise for the inconvenience caused and would like to thank you for your patience as we aim to be up and running as soon as possible..."

I received great service and a great deal on a Canon 6D + lens. I would use them again.

I purchased a Canon 1D X DSLR Body, An ST-E3-RT Speedlite Transmitter and a Canon 600EX-RT Flash from the "Procamerashop" within the last 4 weeks. I had previously never heard of the company before so a bit of a gamble. Great prices, great service the items delivered safe and sound as soon as the money cleared, 2 days. I will certainly not hesitate to use them again over and above any of the competitors.

I have used this company three times over the past 2 years with no problems whatsoever; paid by Bank transfer twice and saved a further 3%.

prompt deliver; the items were new and boxed and all work well.

These items are probably "grey" imports and as such the warranty would be with the supplier rather than the manufacturer but I have never had any problems with Nikon equipment in over 30 years!

Bought a Nikon 70-300; a Tokina 11-16; and a Sony RX-100 saving several hundred pounds.

Website - a bit tricky to navigate

Communication - As good as anywhere

Shipping cost - Free

Further discount - 3% (well it worked for me)

I did check where they were located before purchasing and they are in Carlisle, Cumbria.

I did have concerns initially on visiting this website. The prices seemed too low, the layout was a bit basic, and the extra discount (3%) for payment by bank transfer sounded especially dodgy. However, I took a risk, and was pleasantly surprised. I've since bought quite a few products from them - mostly lenses, but also a camera body, and only had one less than perfect experience, when they delivered the wrong item. They quickly replaced it and gave me a small free gift as an apology. Their prices are liable to fluctuate, so it pays to watch the items you're after for a few weeks or months and take advantage of the best deal when you can - but even at the high prices, you're saving a lot compared to other retailers. Delivery usually within a few working days, never more than a week.

People saying they are dodgy, I can't really understand - I've never had a problem with them. However, at the end of August 2013 all their products seemed to increase in price a lot (~20%) - hopefully this is just a temporary variation. Second, their website has been unavailable for a couple of days at the start of September. Again, I hope this is temporary.

Overall, well worth it. Don't be afraid to pay by bank transfer and save even more.

Great communications, fast service and I will be back for more again soon.

Thanks

Ciarán.