Staples www.staples.com

Very poor communication no replies to emails and wrong products sent , don’t waste your time here see the genuine reviews below , Staples are far beyond help. Avoid them!!!

All the office equipment are of premium quality. Prices are affordable. On time and fastest shipping service provided. Worth the money products. Amazing collections with wide range of varieties. Excellent service. I am very satisfied with my purchase.

I'm speechless after 45 minutes on the phone getting incorrect information and finally asking for a supervisor. Their customer service has good from good to horrible. After 30+ years of buying office supplies thru Staples, we're done.

I am embarrassed for them.

I ordered some office equipment and it was of good quality. Price is awesome. Worth the money. Delivery is fast. Collection is huge with wide varieties. All products are available. Recommended to friends and family.

All office Equipment are available and of best quality. We ordered some tables and chair from their. Loved their Service.

I want some products for my new office, So I ordered from here. Almost I got all things for the office of great quality and a good price.

I needed new office supplies. Ordered some out of this website. Delivery is swift though customer service is a little difficult to get used to.

These stores usually have the items that I need or I can order them and get quick and reliable delivery.

I needed an all-in-one print/scan/fax/copy printer. The functionality of the Epson WF-2650 looked good and the price was right. So I ordered it from staples.ca. The online store return policy is 30 days. I tested it and it seemed to work ok. Then 2 months from when I purchased it I printed a colour chart and noticed that near the edge it left a blank stripe instead of the lines that should be there. And then I noticed that the background colour to several boxes was missing. This seemed odd. I reckoned it was a firmware upgrade issue, so I contacted Epson tech support back and forth for a few hours, going through their process to id the issue. They couldn't identify what was wrong. So I contacted staples.ca customer support and they parroted "30 days" till I told them to put me through to their VP responsible for Customer Support. The manager who responded was very professional but gave me the same policy line. I had discovered I had a lemon that Epson tech support couldn't fix, I had the printer for 60 days, and they wouldn't refund me, although I could have a refurbished one through Epson (sure, another lemon?). In the end, they settled on a $50 refund and refunding the additional cartridges I had bought.

If that wasn't enough, I had ordered three XL (extended life) colour cartridges for the printer. Initially they stated 1 week for shipping. When that week was up, I got an email stating it would take a further 4 weeks. I always have extra cartridges available for when I run out. However, the partial cartridges that come with the printer are stated as only there for testing. And I had a lot of colour printing to do. The customer support agent kindly cancelled the special order for me, which I appreciated. My point is that they should never run out of printer cartridges. Just like I order in advance, they should also.

My view is that they should have apologized for the lemon and refunded me the whole amount, then encouraged me to purchase another brand. But they clearly aren't interested in my business. Policies should reflect the realities of the marketplace, which in the internet marketplace means viewing the customer as almost always right. They should also not treat customers as potential criminals out to rip off the company, but should honour customers as potential long-term business partners who will refer them and do repeat business with them. Clearly, staples.ca has the former view. So I'll be buying technology from amazon.ca from now on since my experience has been that their customer service has the latter view.

needed to fulfill our new office with supplies. Found the site easy to order and fast delivery.