The Pheasant Hotel, Kelling Reviews

Click here if this is your business
The Pheasant Hotel, Kelling
0.0% of users recommend this
Click here if this is your business
  • Quality of service

  • Quality of food

  • Value For Money

? Ask our helpful community of experts about this product or company
The Pheasant Hotel, Kelling - Ask a question now

Media Gallery for The Pheasant Hotel, Kelling

Refine your search

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

“Oh please, just a little tweak.....!!!”


written by Zoef on 20/04/2013

I would like all your interior soft furnishings, gosh it's good. A great refurb desperately needed for this tired hotel so thanks to the new owners, great style and taste. I'd guess interiors is what you love doing, it's so tasteful, discreet high quality thoughtfulness. I really want to come back so a nicely as I can say this - train and turn out your staff to the same excellent quality of your interior. They were quite friendly but sloppily charmless and clearly couldn't give a monkeys. 1. We had to place our own order at the bar (I saw at least 3 staff and initially mum and I were the only diners) 2. Your staff kept vanishing and unfortunately for them they were having their coffee just where I could see them. That's fine, but not at the expense of attention to your diners and yes, funnily enough I did want to order food. 3. They were totally indiscreet, discussing their hourly rates/salaries in plain earshot of us. I just don't think guests should hear this kind of stuff, it's completely unprofessional. 4. Scruffily turned out and one came to clear plates stinking of cigarettes. I have never noticed this before on any waitress anywhere I have eaten. I would love to come back and have the bread and butter pudding for starter, main, dessert and breakfast, lunch and dinner. But my smoked mackerel salad as a main was a serious disappointment. Sure it stated clearly it was smoked mackerel, salad, beet root, apples and pumpkin seeds but, people out there, when you go to a restaurant do you expect to have placed in front of you ingredients you can buy in bags at a supermarket and chucked on a plate? And charged10.95? Do I hear hell no? Well that was my salad. I realise salads aren't a great challenge to a chefs repertoire but I kind of thought the beet root and apple might have been a little flavoured up, maybe presented in a little chutney type of thing? Still I was most impressed at the perfect translucent thinness of the half dozen apple slices. Mum had the cod and risotto which clearly stimulated the chef more as it was excellent but if you can't put that sort of talent into all your dishes don't put them on the menu!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Hayleyrobertson's Response to Zoef's Review

Written on: 20/05/2013

Thank you for your review. The Pheasant Hotel is in the final stages of total renovation and under new management. Our main aim is to improve the whole aspect of the Hotel and restaurant and to provide a second to none customer service. We are currently providing extensive training programmes to our staff, which will enable us as a hotel to give our customers a exceptional stay with us.
We therefore would like to invite you back at your convenience and hope that you find we have improved considerably.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer

Our helpful community of likeminded people will be happy to answer any questions that you have.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site