Dreadful

The staff pre purchase could not do enough. Efficient and friendly. Boy, if only we had known that customer service AFTER purchase was going to be so bad we would have run in the opposite direction.

There were so many issues I couldn't begin to list them all. Suffice to say, numerous visits from tradesmen to fix what should have been correct in the 1st place. I understand that there will be issues with any new build but 6 or 7 visits with much head scratching to fix just one issue!

Actually getting them to turn up would be a start. Very much a mañana attitude. On several occasions I had waited in for no one to turn up and that was after chasing time and time again. Taking time off work is infuriating when no one bothers turning up!!!

Unfortunately this company seems to have no idea what professionalism and customer service is. They employ contractors that they know fall short of the mark when it comes to quality. This may be due to keeping the overheads down...I don't know and can't say why.

I wouldn't normally write reviews but on hearing some of the complaints of many other purchasers, I felt compelled to do so. It seems that this company had a very good reputation for quality not that long ago but are appalling now. A real shame that they have become so complacent.

In short the reputation this company had for quality is long gone. They are complacent and even arrogant. Don't be taken in by what is promised pre exchange. If you do you will be sorely disappointed.