Principal Insurance - www.principalinsurance.co.uk

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Principal Insurance - www.principalinsurance.co.uk
★☆☆☆☆
1.4
9.0% of users recommend this
Click here if this is your business
  • Customer service

  • Value For Money

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Latest Reviews

“I would advise anyone to avoid this company”

★☆☆☆☆

written by Ian24r on 26/05/2024

After comparing quotes & filling in their online forms I paid for a motorcycle insurance policy with principal. I was then sent an email asking for various other documentation to validate the policy. I found their online system for sending all the requested documents so difficult to navigate that I decided to cancel the policy & use a different company. This was done within a few days of the policy start date. When I cancelled and asked for a refund I was advised this could take up to 60 days. When I complained they replied " we must treat all customers fairly,so the same time frames must always apply to all our customers" Personally, I interpret their reply as we treat all our customers with the same contempt. I will advise all my motorcycle contacts to avoid this company.

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“Avoid”

★☆☆☆☆

written by 1980Chase on 01/09/2023

Do not use Principle. I took van insurance with principle and told them I had 3 years NC. Turns out the do not accept car NC.. so my policy tripled to £300. Then I cancelled my policy and the wanted £186. please do not use Principle.

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“A huge thanks to Mathew!!”

★★★★★

written by Rikzx on 08/08/2022

Being a returning customer have previous great service, this experience lived up to the previous!. On this occasion Mathew took care of me with such care and professionism that deserves recognition for his tireless efforts to find the right deal for me. I recommend Principle to all for service and value.

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“Avoid, Avoid, Avoid! ”

★☆☆☆☆

written by jamesherbert on 27/04/2022

Dreadful company. Avoid. I have cancelled my single bike policy this morning and taken a multi-bike policy with CN. Principal were not able to offer me a multi-bike policy. The whole concept, of owning more than one bike seemed to be beyond them. If they are this difficult when I am trying to pay them money, how bad will they be if I need to make a claim? I spoke with 4 different people to try and resolve. Several hours on hold and 2 failed promises of return calls.

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“Avoid ”

★☆☆☆☆

written by rhanley on 24/03/2022

***Avoid*** READ YOUR T&C’s! My son bought bike insurance from this pathetic insurance company! When his bike was stolen off the drive they said they will not pay out a penny as his bike was within half a mile from the home address and wasn’t stored in the garage! If you have a garage at your house please read your T&C’s. If I could score in the minus I would! After making a complaint they said they would call me back to discuss! Obviously they didn’t they sent an email! I will be taking this up with the financial ombudsman. ******Seriously******* **Do Not take insurance out with this company*** ***************** AVOID ****************

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“AVOID!!!”

★☆☆☆☆

written by Sarah6784 on 05/03/2021

I had insurance for 3 month before it got stolen!!! So not only was I £1500 down I then had to pay the rest of my insurance and a cancellation fee!!!! And they cancelled the insurance Rang them to see why I had to pay this amount to then be told they had passed it on to a debt collector on the 12th of February when they only emailed me about it on the 24th!!! They just don’t care and only want money from people I wish I would of read reviews before taking out insurance with this joke of a company

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“Do not touch this broker”

★☆☆☆☆

written by Angelinev492 on 06/08/2020

Poor infact the worst experience I’ve ever had in 40 years of dealing with insurance brokers take your money and then cancel the policy and charge you hundreds of pounds for the pleasure

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“Very bad insurance company”

★☆☆☆☆

written by agescuovidiu on 02/04/2020

!!! BE AWARE !!! DO NOT WORK WITH THIS INSURANCE BROKER, THEY WILL TAKE YOUR MONEY AND LEAVE YOU STREANDED I made an insurance to this insurer, I paid the first month (February 2020) ₤ 350 ( First mounth + deposit ), the second month on March 9th they charged my card with ₤ 267.14, and the next day on March 10th they canceled my insurance without for any prior notices. I only found out when my employeeur asked me why my van is not insured a few days after I called them to see what the problem is and why is it canceled and they started asking me for more documents prior to the ones I sent them at first when I made my insurance. I sent them the asked for documents in the hope that they will reinstate my policy, after almost a week of going back and forth with their support team which I had to explain everytime why I was calling and to tell them that I sent the documents and then they will go search for the email. And allways telling me that they need also a picture of this and that. And all of this to tell me that they have a new offer for me that is more that the first contract was closed for that is 352£/mo wich is miles apart from 267.14£  WHAT HAPPENED WITH THE INSURANCE FOR WHICH I ALREADY PAYED? I asked to give me the second payment back because i did not benefits from it, they told me that I lost that last payment those money and there is nothing to they can do. Making me the above stated offer that is high in comparison with the first! It is a company that deserves -10 stars for the review. I am now looking to pursuit legal action.

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“Charged me MORE to insure a 125 Yamaha than a 690 KTM...”

★☆☆☆☆

written by Sebtastic on 12/11/2018

Charged me MORE to insure a 125 Yamaha than a 690 KTM SMC after selling the KTM and swapping the bike over on existing policy. £32 ontop of policy - £237 for the year for a bike I could insure for £95 elsewhere... So I asked to cancel - Turns out is £130 to cancel. So I'm stuck with them. They will not see a penny more out of me for as long as I live once my policy is up. AVOID AVOID AVOID. I cannot express enough how angry I am. Please don't use this company!!

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“Great service. Great price.”

★★★★★

written by Jaidynu1988 on 07/02/2018

From the minute they answered the phone to the minute I received my documents was an absolute pleasure. Saved over 100 pound on my motorcycle policy. I will use them again, well done Principal, I will be telling my biker friends.

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“Dont Insure with them”

★☆☆☆☆

written by Lorelai446 on 13/01/2018

Bunch of unprofessional idiots who are making full of customers They cancelled my policy without a reason and didn’t refund full money as I paid for year in advance They never sent my policy documents either Please avoid !!!! Please share too

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“NEVER AGAIN !!”

★☆☆☆☆

written by Kasey37 on 09/12/2017

Principal insurance took it on themselves to review my account and demanded documentation which was ok but then cancelled my policy after the relevant documentation was supplied and when asked to reinstate the policy said no but would start a new policy for me with broker fees and nearly three times the original cost and also with a veiled threat that no other insurance company would be interested in me because i had a cancelled policy !! They also offered me a refund on a policy that had 6 months to run of £20 !! My original insurance company were more than happy to have ne back and quoted me a really good price ( bennetts ) this has never happened to me before with over 40 years of motoring and a clean licence and full no claims !! The moral of the story.. Beware of insurance companies..

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“mislead you than invalidate than charge a cancellation...”

★☆☆☆☆

written by SimonPP on 15/11/2017

As explained above - mislead you, than invalidate, than charge fee for cancellation of £220 if you dont pay on the phone they send debt collecting agency. So just spent £300 on them and learned that been riding without insurance anyway for all this time. That it is my fault, owe them £220 and if dont't pay...been with RAC for years and had no issues...decided to go cheap and ended up paying all extra for nothing.

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“Terrible from start to finish”

★☆☆☆☆

written by Aaron4182 on 22/09/2017

I'm not entirely sure how a business this bad is still operating but somehow they are. Offered me incorrect advice to try and help me save money. I took their advice and then required unobtainable proof!! Tried to cancel within my cancellation period and was told by 'Isla & Georgia' to ring back after a certain period as thats when the cancellation team is in. I did that and it fell outside of my cancellation period. I've been financially stung twice in 14 days by Principal Insurance, god forbid using them if I ever needed a potential payout.

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“Keep well away Terrible Company”

★☆☆☆☆

written by MIDS on 31/08/2017

Absolute joke, drive you mad on the phone no knows that you have already spoken to someone. renewal quote was £150 more than Principle on comparison site and when I called they could not match so I took new Policy out via Compare The Market! Tried to cancel policy since and no pro-rata refund. changed to much cheaper vehicle and they would not refund and charged a fee even though the policy elsewhere was £150 cheaper KEEP WELL AWAY THEY ARE CHEAP FOR A REASON!!!

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“Hidden costs”

★☆☆☆☆

written by JordynDuncan1 on 14/08/2017

Hidden costs seems to be this companies specialty. Called up from comparison site as they were cheapest. After chatting for about 30mins on details and finalising a price, at payment then said by the way there is a broker fee... Price was still, ok but click baited and deceived all the way to the end...

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“Rip off cancellation fees”

★☆☆☆☆

written by on 17/05/2017

Took out scooter insurance with Ramdale. Then Rampdale sold out to Principal Insurance. When I sold the scooter and came to cancel my insurance, There was a refund of £82 due. Rampdale took £40 cancellation fee, and Principal took £40 cancellation fee leaving me with £2. Total rip off, legalised mugging. Never again!

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“Watch for hidden charges”

★★☆☆☆

written by on 01/11/2016

When I phoned to change the insurance over, I had 5 months remaining on the policy. The new bike was lower rated. Initially they wanted £77 to change + £35 Admin Charge. When I complained & said I would just insure with another company, they dropped the £77 immediately.The guy said it must be a mistake as £77 must be the annual premium.I got the impression that they were just trying to rip me off. The admin charge is ridiculous considering documents are sent & altered electronically. BEFORE YOU PURCHASE, CHECK OUT THE CHARGES FOR POLICY ALTERATIONS & POLICY CANCELLATION!

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“Principal insurance”

★☆☆☆☆

written by Tara230 on 08/08/2016

Bin wiv thes for 3 yeas and iv swopt my inshrans to ova bik now ther wonting £295 to renew my inshras and wiring £80 to cansl a old bike I had 2 months a go thay ar money grappas and tak the Mik thay neva sed owt a bout cansling fees and thay told me I Hav no mor paymans to mak on my bike and then ringing me for money that I havat payd wen I Hav won't you'd them at all Eva a gen all that won't is to tak ya money and mess you a rawnd thay tak the mik and thay ant that chep to got a new qot for my bike it £89 chepr than them

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Marymaz65's Comment

Written on: 16/05/2017

Please stay away my son took insurance out he was hit stationary by a wagon cctv footage was given and proved to be the third parties fault . 9 weeks later they adviced him to claim on his own insurance then deemed it a total loss . He has lost his 4 yrs no claims due to this company and the added bonus it's there policy to cancel his insurance early and demand £365 . His van was valued at 1300 they settled at 1000 and because they can't even manage to collect the excess from the third party he received £750 they have that many underwriters my son spoke to at least 4 . You are passed from pill to post . This company still took 3 direct debits of £145 for 3 months while they had the van . I'm disgusted and we are now seeking leagle action

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“Cheats and liars”

★☆☆☆☆

written by Watkinsnu380 on 02/08/2016

I bought a policy for £269 over the phone. When a checked my bank account 15 days later I noticed they had charged me £309. I looked at the multiple documents they sent me. One quoted the price £269 and then right at the bottom of pages of another it said there would be a £40 fee for arranging. I was never informed of this at the time of purchase and it was hidden in the documents. I will be reporting them to the FCA for misconduct and possibly the police.

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