written by luWalsh238 on 18/08/2021
Not only do they make life very difficult when your bike is stolen. They told the ombudsman that I did not have a problem reporting the theft to them as their phones were down due to a systems upgrade which they then passed on as informing all on the website. I had to prove that and luckily I had a copy of a conversation with their helpdesk that admitted there were problems. No claims could be made to them even though they continued to write new policies in this period.
All I can say is avoid these people at all costs.
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