Bad Mortgage Matters Direct

We used Mortgage Maters Direct as we thought, for our first house purchase, we'd use a mortgage advisor.

I would not recommend Mortgage Matters Direct to anyone, they are completely unprofessional, and they were responsible for causing severe delays in the purchase and sale of our house (our buyer was also using them).

I sent a complaint to their head office, but they don't seem to be proactive in trying to rectify this. I even received a reply from their complaints handler, blaming me, saying I was confused and I had misunderstood certain things. This wasn't the case, if you were to use their services, you'd soon find out that their administrators don't give you enough information to fully understand the process or what they claim they're currently working on. Their administrators are also unprofessional in their replies, and they really don't care.

As Mortgage Matters Direct were based in the Cubitt and West office in Horsham, it may be best to sum up their professionalism by explaining that they were unable to keep our estate agents updated. Our advisor sat next to our sales manager...

We had to pay £175 for their services, which is greatly overrated, as our advisor didn't seem to possess any knowledge of the products he was recommending (hence the delays in us having to continually reapply through other lenders). I was also lamented for paying into a pension, and the most attention our advisor ever paid to us, was when trying to sell us life insurance. You could easily tell this is where they make their money from, as when we wanted to discuss buildings insurance, he wasn't interested.

DON'T DO IT!