Recycle UR Phone www.recycleurphone.co.uk

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Recycle UR Phone www.recycleurphone.co.uk
★★★★☆
4.0
83.0% of users recommend this
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Latest Reviews

“Lie about damage ”

★☆☆☆☆

written by Robnash1984 on 26/03/2024

If I could give them minus stars I would!!!! Never trust them I sent an immaculate phone to them with box and all accessorys they recon it's damaged and offered me 100 less or return phone without box and accessories apsalute theifes, don't even send you an email to let you know you have to ring them and chase it up, apsalute appalling customer service don't trust them in the slightest Recived phone back today without a mark on it so they were trying to rip me off for £100 appalling company who won't answer the phone to you I'd rather bin my phone than them make money from me

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“DO NOT SELL YOUR PHONE TO UR”

★☆☆☆☆

written by 144MacPherson on 09/02/2024

I would give less than 1 star if I could. They had my phone and sent me an abysmal revised offer. They claimed that there was damage to the screen before they opened the box. The phone was sent in near perfect condition, had always been kept in a case. I even sent photo's of the phone to them to prove this, but they dismissed it. They tell you that insure your device for £100 against loss or damage in transit. Yet, when I asked about claiming for the damage they could not provide any insurance details, and told me that they did not take any photographs of the packaging when it arrived so any claim would be rejected. How convenient? Please beware of this company. The director has dissolved several companies of a similar nature over the past few years. Check out their companies house profile and make your own mind up.

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“Price knockdown”

★★★☆☆

written by vkBarrett495 on 01/06/2023

Sadly this company is typical of this type of ‘we buy any product’ offer a high price to hook you in them appear to make up product ‘defects’ to drop the offer price. Relying on people not being bothered to cancel or make a fuss. Never deal with them again but will always use Mazuma who give you quoted price with no question.

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“Not received money, unable to contact them”

★☆☆☆☆

written by Koenigvh488 on 20/12/2022

Sent a 2 year old phone from them as they were offering best price. They knocked £25 off for a tiny scratch that is barely visible. I wrote and said the phone is sold as second hand not new, but they wouldn't budge. They clearly plan on never giving you the value advertised. Accepted offer 3 weeks ago -still not paid. No replies to emails or web chat, and phone number disconnects. Please avoid!

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“5 days not heard a thing”

★☆☆☆☆

written by Towey1 on 08/09/2022

Used their site to request a free postage pack to sell my phone - Order Number: 10010). Pack arrived a few days letter and I sent my phone to them. Checked the next day 03/09/22 and it was confirmed on royal mails website that it had been received and signed for. Emailed on the 05/09 for an update and although website says response will be no later than 24hours. I didn't hear back, so decided to send another email on 07/09 for an update. However, 24 hours have now passed and I still haven't had a response to either email. Not a good sign at all, starting to get the impression that this company is not legit and have taken my phone. Have used other compared in the past and have never experienced anything like this before. Will be raising a complaint to Companies House in the coming days if I do not get a response.

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“Progress updates would have made me happier”

★★★★☆

written by trevorrg22 on 20/11/2015

I was very happy with the quote given to recycle my Samsung Galaxy Tab 10.1 P5110 I posted off special delivery. I got a text on Monday to say it had been received and payment would follow. I didn't hear any more. I emailed on Wednesday and got a response Thursday to say the money was credited to my bank account. I would have given 5* review if I had a text to say that payment had been made (payment will follow could mean in a week or two).

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“Please help”

★☆☆☆☆

written by on 09/06/2015

Sent my tablet to this company 2 weeks ago. I tried to contact them via telephone, but the number does not work?! (dodgey). So proceeded to e-mail them as i had not even received an order number/confirmation e-mail in relation to the sale of my tablet! (still don't). However, they did e-mail me back to this, and informed me the money for the tablet would be in my account by Monday 8th June, even sooner depending on my bank. It is now Tuesday the 9th and there is no money in my account. Needless to say it's been over a week, bac transfers do not take that long. I have e-mailed them in relation to this, this morning, but am yet to here anything. Sounds like people have had issues like this in the past? Any words of wisdom/advice would be appreciated. I may even be writing this to provoke a response out of the company as it seems to have worked previously.

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Recycleurphone's Comment

Written on: 11/06/2015

Hi,
Could you please provide an order number, we require it to send compensation and to investigate this further.

Thanks
Kind Regards
RecycleURPhone Team

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Recycleurphone's Comment

Written on: 19/06/2015

Hi,
Could you please provide an order number, we require it to send compensation and to investigate this further.

Thanks
Kind Regards
RecycleURPhone Team

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“simply the best”

★★★★★

written by roy147 on 20/05/2015

Order number 8166. I found Reycleur mobile very good. They phoned me with a more accurate phone price based on a few miner phone errors which I was happy with. The money was in my bank 3 days later. Very helpful man on the phone to talk me through every stage. Great customer service. Thank you.

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“Recycle UR Phone- great price and service ”

★★★★★

written by Alejandray463 on 09/05/2015

The service from Recycle UR Phone i received has been very good. They have a Good user friendly website, Good price offered for phone when compared to other phone recycling services, easy free procedure to send phone to Recycle UR Phone and through out I received great communications and swift payment.

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“HELP!”

★☆☆☆☆

written by tash305 on 31/03/2015

Sent my working iphone 4S 10 days ago and still have not heard anything from the company. I have sent 2 emails but no response and the phone number does not work. Please help me get my money!

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Recycleurphone's Response to tash305's Review

Written on: 02/04/2015

Dear customer,

Could you please provide your order number so we could have a look into this for you.

Thanks
Kind Regards
RecycleURPhone Team

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Recycleurphone's Response to tash305's Review

Written on: 22/04/2015

Dear customer,

We need a order number so we could look into this for you. Could you please email us.

Thanks
Kind Regards
RecycleURPhone Team

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Recycleurphone's Response to tash305's Review

Written on: 04/04/2015

Dear Customer,

If you provide an order number we could look into this, or simply email us

Thanks
Kind Regards
RecycleURPhone Team

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Tash305's reply to Recycleurphone's Comment

Written on: 23/04/2015

Finally after sending further emails I have had a reply and been sent a cheque for the phone....no compensation for all the hassle was provided. Would not use in the future.

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Recycleurphone's reply to Tash305's Comment

Written on: 23/04/2015

Hi,
Could you please provide an order number, we require it to send compensation and to investigate this further.

Thanks
Kind Regards
RecycleURPhone Team

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Tash305's reply to Recycleurphone's Comment

Written on: 24/04/2015

iPhone 4S white
Order number: 0000008072

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Recycleurphone's reply to Tash305's Comment

Written on: 29/04/2015

Hi,

Thanks a lot, we are looking into this.

Kind Regards
RecycleURPhone Team

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“Samsung Galaxy S2 Order 7931”

★★★★☆

written by jacko500 on 14/03/2015

I sent two S2's, the offered price for one was reduced by £5 due to a "crack" which my photos of the phone taken prior to sending do not show, however I was happy with the offer and the full price was paid for the other phone (in worse condition!) The jiffy bag sent to pack the phones in was pathetic, there was no room for two phone never mind the "plenty of bubble wrap" recommended. Although payment was delayed, it was made immediately after I contacted them. All in all I'm happy with the transaction.

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“Don't let them fob you off”

★★★☆☆

written by tortoiseman on 21/01/2015

sent the phones off but Post Office refused them in the jiffy Bag provided and insisted as batteries involved i needed a box. when the phones received they tried to knock me down from the £30 offered to £5. said they couldn't get the sim card out - strange for a company that recycles phones! after about six emails over which they gradually increased their offer i got the agreed amount. Order no:7840

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Recycleurphone's Response to tortoiseman's Review

Written on: 23/01/2015

Dear customer,

You previously agreed that the sim card holder required some fiddling and it will come out, this is not normal for the phone you had sent, so the price was revised. However once we did manage to get the sim out our engineers repaired the sim insert and we paid the full price we quoted

Thanks

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“Good communication but be aware they might reduce...”

★★★★☆

written by aeMartin80 on 15/01/2015

Communication and response to emails was good. i was told I had to record the postage but then I did have to chase to get the money for that refunded. They claim there was a chip on the phone- once they have it is is hard to argue your case so if I used again I would personally advise photographing the phone before postage.

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“Unable to contact them”

★☆☆☆☆

written by peJorgensen261 on 09/01/2015

I was initially pleasantly surprised to see prices well above competitors but then no freepost jiffy bag arrived within 24 hours as advised and there contact phone number is 'unobtainable'. Any company without a working phone number sounds dodgy - have not risked sending my phone at my expense as suspect that would be the last I hear.

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“Very efficient service”

★★★★★

written by nqO'Donnell94 on 26/11/2014

I was very impressed with the service. I received an email to confirn the phones had been received. The prices were confirmed then payment was received about 3-5 days later. All queries were answered promptly. Would definately recommend!! Order number/ 7656

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“Above average business”

★★★★★

written by on 17/11/2014

Hello, sold my phones to you for a fair price and it was no hassle at all. thank you very much peter.

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“excellent price!plus postage no problems at all .got...”

★★★★★

written by 430Hahn on 26/09/2014

excellent price!plus postage no problems at all .got the price they quoted for my lumia 710 + postage to send it recorded delivery, Cheque followed after five days.

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“Do not fulfil obligations ”

★☆☆☆☆

written by dronfx on 24/09/2014

I recycled HTC Wildfire. They sent a letter "sorry we cannot provide you with free jiffy bag, but you will be credited for £3.00 extra if you deliver your phone to us". At the end I got money for the phone but recycleurphone did not credit £3.00 for recorded delivery. I sent them an email,- they just reply in two words "we do not care". Disappointed with them. Why they promise the thing and do not fulfil their obligations.

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Recycleurphone's Response to dronfx's Review

Written on: 27/09/2014

Dear customer,

Could you please confirm your order number so we could have a look into this for you.

Thanks
Kind Regards
RecycleURPhone

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Recycleurphone's reply to Recycleurphone's Comment

Written on: 27/09/2014

We would also compensate you £5 if the payment has not been sent

Thanks

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Dronfx's reply to Recycleurphone's Comment

Written on: 29/09/2014

you did not provide with order number. Phone "Wildfire" order date: 2014-08-31 10:10:01

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Recycleurphone's reply to Dronfx's Comment

Written on: 29/09/2014

Dear customer,

The postage has been sent and we have also paid you compensation.

We are very sorry for the error

Thanks
Kind REgards,
RecycleURPhone Team

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Dronfx's reply to Recycleurphone's Comment

Written on: 29/09/2014

Thank you for that. My complaint has been resolved on 5 STAR RATING.

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“DO NOT USE THIS COMPANY!”

★☆☆☆☆

written by on 09/09/2014

This company offer high price quotes, then once they receive your phone they 'revise' their offer to a considerably lower price. I have sent many old phones to mobile recycling companies in the past, and have never come across such an unprofessional and deceiving response. My iPhone 5c was used but in an excellent condition and full working order. I felt the price they offered pre delivery was fair, however they revised their offer stating that it was still 'higher than other companies'. This was in no way true at all, and once I made this clear to them they responded that after 'retesting the phone, actually it was worth more' and offered a higher price. Still way under what they had initially offered me. I can only presume they do this and hope people simply accept the revised offer. Do not use this company, they will rip you off and waste your time. Absolutely terrible!

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“"Brilliant Service"”

★★★★★

written by zoejk on 15/07/2014

Great service. I received my payment within 3 days of posting my phone. I was kept fully informed by email and would recommend this company to anyone. Order 7323

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