O2 Recycle - www.o2recycle.co.uk Review

I sent in my Galaxy s11 as part of the upgrade package being offered by O2 through which I was offered an additional £250 on top of the base value. The phone was in perfect condition when I sent it. I left on my protective case (which was damaged) to protect it in the post. The phone itself was not damaged and worked perfectly having been received only 10 months previously as a replacement for a faulty phone.

The first email from them stated the phone was damaged and detailed the damage to the external protective case and offering a quarter of the value originally given. I complained stating that the phone was not damaged the external case was. Next I get a message saying oh well even if it isn't the sim card tray is not the original sim card tray. It absolutely was when I sent it in. Clearly they had removed the SIM car and not bothered putting back the correct SIM tray.

They said the photos I took did now cover the SIM tray so did not prove the original SIM car tray was in. They sent the phone back with a SIM tray a completely different colour to the phone!!! Like I would not have noticed that!!


Use the service at your own risk.