Travel Insurance - Backpacker

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Switched On Insurance - www.switchedoninsurance.com
★★☆☆☆
1.6
13.0% of users recommend this
  • Customer service

  • Value For Money

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TKnight888's review of Switched On Insurance - www.switchedoninsurance.com

“Travel Insurance - Backpacker”

★☆☆☆☆

written by TKnight888 on 03/10/2023

My son had a medical emergency in June and we are still trying to get expenses covered, an absolute shambles, dreadful to deal with, unprofessional, unhelpful and generally making a difficult and stressful time 100% worse, the whole claim is being dealt with by CSA - Claims Settlement Agencies Limited who have the absolute worse reviews online, if I had known that by taking out a Switched on Insurance Policy - Backpackers Travel Insurance, that it would be handled by CSA I wouldn't have gone near them with a barge pole. This was not clear when checking the reviews on 'Money Saving Expert' I have no way of following up with Switched on Insurance, all contacts, telephone numbers and emails are directed to CSA, the online portal is a shambles, the 'complaints' email address does not exist and emails are not answered. I am now in contact with the Insurance Ombudsman
Zero stars - do not recommend

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