I lost my phone I have been waiting 2 weeks get approved

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O2 Mobile Phone Insurance www.o2.co.uk
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Kanem261's review of O2 Mobile Phone Insurance www.o2.co.uk

“I lost my phone I have been waiting 2 weeks get approved ”

★☆☆☆☆

written by Kanem261 on 22/02/2019

People have mobile phone insurance so in case get lost or broken or it droppes and breaks so I lost my phone and I send in my claim form I get phone call from investigation team and been asked how it happened wich I explained in the form what had Happened but it been 2 weeks now I’m still waiting for my replacement still nothing I get calls asking me to provide the photo of the mobile box wich I did and get an email says the picture is blurry wich is not it’s just because I had previously claimed lost that’s way they just don’t believe you when you make claim for lose or stolen phone have been interagated by one of the investigators she asks me so many questions that it just doesn’t make sense actually I may lose my phone everyday u never know when it comes so I feel very bad when I make a claim for my mobile phone because the questioning me like I called someone but I can say the some off the worker in 02 insurance are very nice and can understand your situation but I have very bad experience with one of them from investigation team
She make get anxiety and make me feel like I killed someone.

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