Poor communication & did not deliver

4.1 / 5
82% of users recommend this
  • Customer Service

  • Value For Money

keviny2's review of OfficialiPhoneUnlock.co.uk - www.officialiphoneunlock.co.uk


“Poor communication and did not deliver”

Written on: 07/07/2013 by keviny2 (1 review written)

I ordered an iPhone unlock for a UK phone locked to Orange. This was not a cheap option at £89.99 but I thought it would be worthwhile.

I waited as a week went by and did not contact them because their information says not to and just be patient.

After a couple of weeks a noticed an update on this website saying that Orange unlocks had been suspended. That's life but not a word from the company to inform me. I contacted them and they did little to assure me that the service would return.

I then had to return the phone and therefore my IMEI number is now not valid and I've tried to contact them for over 2 weeks and not one reply. All I want is a refund.

I noticed that recently they've posted an update asking for more money to complete the transaction that they had previously accepted from me at a different rate (is that entirely legal?). Again I've asked for a refund.

Will now seek a refund from my credit card company.

Whilst I see lots of happy customers here, I suggest the business is not really the sort of company that you'd really want to do business with because quite frankly they do not possess one ounce of customer service.

  • Customer Service

  • Value For Money

Kh2825's Response to keviny2's Review

Written on: 15/07/2013

i agree my friend these people are coneman i paid for my iphone 5 to unlock paid 96.00 pounds i have been waiting for 9 weeks now they are asking for more money now asking now 129.99 saying that price for unlocking is gone up if i pay diffrence they will unlock with 3 to 4 days why should i pay more when i have already paid for my unlocking i am sure if i even pay more they will not unlock the phone because they just trying to grab more of my money i made one mistake i wont make it again i rather take my refund and say goodbuy to these cone people if you look at all unlocking they have done iphone 4 but not i phone 5 on ee they just cant do it just taking your money and using it free of intrest for months or may be forever
customer service is nil O never answer ou email only when they want more money from keepaway from these people they are thugs and keep you hard earned money in your pocket

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