Lied about broken phone to cut down value!!!

4.7 / 5
92% of users recommend this
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Taniai449's review of Mazuma Mobile -


“Lied about broken phone to cut down value!!!”

Written on: 03/05/2014 by Taniai449 (1 review written)

Have used mazuma before for £80 old iphone - they were great, no problem.

Sent off my 32gb iphone 5 with the promise of £205.

Got an email to say it had a faulty SIM card reader and they would give me £80 for it. I called and spoke to a very snotty woman who tried to tell me I sent them a phone that won't read a SIM card which is ridiculous as it was fine 3 days earlier when I sent it.

I asked how this fault could occur to be told it must have happened when I took the sim out which isn't possible as I sent it with the sim and I have NEVER even opened the sim draw, I haven't needed to.

Anyway I knew they were lying, either they were trying to get the money lowered or they had broken it themselves so I told them to send it back to me.

What a shock. It arrived yesterday, I put my new sim in it and it works perfectly!!!!

Absolutely shocked. I had heard I f companies foing this and because they are a big company they think they're untouchable.

I have sent it off to enviro phone now who are offering me even more and who hopefully won't be trying to cheat people out of money.


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