They lie to sell you I'll fitting bras

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Rigby and Peller
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1959Holland's review of Rigby and Peller

“They lie to sell you I'll fitting bras”


written by 1959Holland on 01/12/2015

Rather than writing it all out again, here is the email I just wrote...

I would like to register a concern and complaint about the service I received in your Cambridge grand arcade shop on Saturday 21st November at around 5.30pm.

Being a large busted woman who has varied between an 34E up to a 34L when pregnant and now down to a 30H i have bought dozens of bras and been fitted dozens of time in other stores. This was my first experience of Rigby and Peller and I was expecting excellent service from such a famous store. I was therefore extremely concerned when I received poor advice during a fitting.

The styles of bra I said I liked only went up to an F, and I pointed out that, as an H, I was unlikely to find a bra, but the assistant suggested I have a fitting anyway just in case they sized differently. I was dubious but having previously shopped in Bravissimo I was open to the idea of bra sizes varying and fit being different. However when she returned with a fitting bra and put it on me - a 32G I think - the material front and centre was not lying against my skin. 'That's a lovely fit!' I was told. I pointed out the central section issue - clear evidence that the size was wrong and was told 'oh that often doesn't sit flat against the skin.'

Um.... Yes it does.

Anyway, she handed me another -
The one I'd said I liked. An F cup. It was nowhere near big enough and cut into my breasts at the front - way too small in the cup. At this point she suggested going up a back size. This was ABSOLUTELY the wrong advice. I am a 30 back. Going up to a 34 would mean the weight (all 2kg) would hang entirely from my shoulders and the strap would ride up my back. Back ache and sore shoulder would result. I laughed at the suggestion because it was so ridiculous.

She was clearly desperate to get me into an F because she knew that style only went up to that size.

Going to such a high end establishment, selling such expensive bits of lace and wire, I expected excellent service. Instead I experienced - basically - lies about the fit of the bras, and a dreadful lack of knowledge about how to fit larger busted ladies.

I will not be shopping in your stores again. I guess you don't get what you pay for after all. I will return to Bravissimo where the service is always excellent and the bras a quarter of the price.

Sent from my iPhone

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