Run Away as Fast as You Can from these guys!!!!!!!

2.5 / 5
32% of users recommend this
  • Quality

  • Value For Money

conelou's review of Blue Crystal Software Kennel Connection


“Run Away as Fast as You Can from these guys!!!!!!!”

Written on: 19/10/2013 by conelou (1 review written)

We were sold this mess at an expo and wished we had seen the reviews before we WASTED OUR MONEY!!! It is nothing like they promise. If you are attempting to merge from QuickBooks POS it is a nightmare. The only thing that they transfer over to Kennel Connection is your clients first and last name. THAT IS IT. You will have to re-enter ALL of your inventory items and customer history, pet and employee information. Then when you try to link Kennel Connection to your financial software, prepare for your computer to be tied up for hours resulting in numerous errors that YOU are expected to research and fix. The reports are childish and give minimum information. DO NOT BUY THIS!!!!!!!!!!!!!!!!!!!!

They should tell people that the software is a scheduling program and not a compliment to any others that you have. It is overpriced at $799.00.

  • Quality

  • Value For Money

Bluecrystal's Response to conelou's Review

Written on: 21/01/2014

As we explained to you, if you do not give us the appropriate data to convert, how can we do it? We can only convert what you give us, and if it is incorrect, or incomplete, and you don't provide the additional requested information, there is nothing more we can do.

Regarding the QuickBooks link, you had three errors. Your QB software was missing three accounts that it needed. We told you how to add them easily, but you refused.

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Conelou's reply to Bluecrystal's Comment

Written on: 22/01/2014

Have you noticed that there are MANY other complaints regarding your company? It seems that there are other individuals that have had issues with your company! You are all about the sale and not about any customer service following TAKING our money. You have no return policies for any reason and when you are contacted regarding continuing problems with your software we are told "If we gave everyone that wanted a refund their money back we would go out of business."
At your booth you are all about the sale and there was no mention of any free trial period available. The reports that are generated from your software look like something a child would create and promises are made from your personnel that are strictly fiction. I don't know how you sleep at night knowing that you are deceiving so many people and taking their hard earned money with no regard of the consequences that it causes. You should be ashamed!

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Jenniferbcs's reply to Conelou's Comment

Written on: 15/01/2015

Hi, one can find complaints for just about every company, including the "best in the business." A company who has been around a long time with a large client base will have some complaints. We are looking at less than 30 complaints on here with a 21 year business history and over 5,000 customers. Not every customer will be 100% happy, but we do attempt to assist each customer who contacts us. We attempted to assist you as well. There were three errors with your QuickBooks that would have been easy to resolve.

At our shows, we have demo disks available. Our show booth has a large icon on it that even mentions the 30 day demo.

Our reports are generated based on customer request using programming that is also used by many Fortune 500 companies.

If you were made promises that were not kept and have them in writing, I would be more than happy to review them and take that up with our staff and rectify the situation. Please feel free to e-mail them to me at any time.

We do not set out to deceive any customer. I invite you or anyone who has an issue to contact me directly so I can address it.

Thank you,

Blue Crystal Software

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