Terrible experience & service

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Cunningtons Solicitors - www.cunningtons.co.uk
★☆☆☆☆
1.3
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1969Stout's review of Cunningtons Solicitors - www.cunningtons.co.uk

“Terrible experience and service ”

★☆☆☆☆

written by 1969Stout on 11/04/2022

My experience with Aymer Hutton at Cunnington's has been nothing short of horrific. I only used this firm as they were recommended by my estate agents and I now know it was down to them looking after each other at the cost of the client.
I have lost count of the issues I have had during and post purchase of our property with this organisation. I am currently in a position where seven months after my purchase completed, I have been informed the previous owners have a private charge on my property which should have been removed prior to completion via application to Land Registry. I have asked Aymer Hutton (my conveyancing solicitor) to provide me with an explanation as to how this was overlooked and I haven't received one, not even an apology for the disastrous service and all the oversights and errors. We have today contacted another firm of solicitors to seek reimbursement and compensation for all the financial loss we have encountered as a result of using this highly unprofessional firm.
Five months after completion Cunningtons still held some of our sale funds on file without notifying us they had done so even after we requested they were to release all funds. Once we realised the figures didn't add up from our sale, we had to chase them to have the rest of our sale money returned to us.
We also moved into a property that had not been emptied out. Our new home also had a boiler that was not working upon moving in. Cunningtons did not request for any paperwork or confirmation from the sellers that any appliances would be in working order. They have not helped us in any way with any of the issues we have experienced as a result of their negligence and corner cutting during the conveyancing process. We honestly can't express enough how terrible an experience we have had with cunningtons. You will regret using this firm. The stress and upset they have caused is unbelievable and their way of dealing with it is to simply ignore the customer once they have been paid. We highly recommend Ward and Rider Solicitors who we had previously had a fantastic experience with during several sales and purchases. Unfortunately they were inundated and could not fit us in during our sale and purchase but we now wish we had chosen to be added to their waiting list.

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