Appauling service, lies, no knowledge!

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H. Samuel Stores
★☆☆☆☆
1.4
13.0% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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JoFrost's review of H. Samuel Stores

“Appauling service, lies, no knowledge!”

★☆☆☆☆

written by JoFrost on 26/08/2015

I don't normally bother with reviews but I am so appauled at the terrible service i have received that this needs to be known:

Took a watch for repair as they told me a pin was missing, took 10 days for them to quote £25 and another ten days to return it as it's not worth paying that much. Took it to Timpsons watch repairs in Prestwich and the man clicked it back into place in 5 seconds flat! there was never a pin missing - furthermore when I complained to HSamuel I got no reply whatsoever!

seems profit making is their only agenda! If you are thinking of going to this chain store jewelers I urge you to go to a smaller non chain store outlet

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