Bad customer service

Chisholm Hunter
★★★☆☆
2.6
39.0% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

88Lawrence's review of Chisholm Hunter

“Bad customer service ”

★☆☆☆☆

written by 88Lawrence on 20/04/2024

I was totally disappointed with this place. First of all I brought my wedding ring to fix the diamond, and the lady who was talking my order just put my right on her finger instead of holding it in in her hands. It was quite unpleasant.
Then after 1,5 week of waiting I got a call from the shop asking for extra 80£ for fixing the stone of my ring because they thought that the diamond is smaller....
I believe that if the staff of the shop made a mistake and told me than the price was 60£ and then in a 1,5 week they found out that I should pay130£, they should correct this mistake without bothering client.
This shop has customer unfriendly attitude. I wouldn't recommend it.

  • Aberdeen

    Branch Visited

  • Quality of service

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