How to screw up a good bank...

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Smile Internet Banking
29.0% of users recommend this
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LincsPoacher's review of Smile Internet Banking

“How to screw up a good bank...”


written by LincsPoacher on 13/10/2016

The old website was crude, poorly designed and not kept upto date but the new one is practically impossible to use. I have tried two PC's and both Internet Explorer and Firefox but it simply does not work due to pages hanging when logging in. How on earth did this get through beta user testing? The Co-op group has been troubled with poor senior management but the muppets who let this website have unwittingly done their best to put what was a decent bank out of business. What is most annoying is that there are clearly problems, given other reviews on the internet, but Smile has done nothing to admit the problem and contact users by email to explain what they are doing about it apart from vague references to a major downtime for planned maintenance - if that does not work I will have no option but to take my business elsewhere.

  • 1 year and over

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