OK until something goes wrong!

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Smile Internet Banking www.smile.co.uk
29.0% of users recommend this
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  • Value For Money

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34Christian's review of Smile Internet Banking www.smile.co.uk

“OK until something goes wrong!”


written by 34Christian on 10/09/2016

Their web site seems OK - I have been a customer for many years and things are generally OK until something goes wrong --> premium phone number to call them - I was paying 25p per minute --> waiting on the phone for 30 mins before anyone answers --> incompetent staff who stopped my card for no reason at all --> fraud team who will stop your card but not even bother to let you know.

Nobody rings you back or gives up as soon as the line is engaged - they don't seem to care at all ....

The only plus is they do have a high street presence so I could have gone to a co-op branch to sort things out (possibly)

I'm moving to another bank!

  • 1 year and over

    Used service for

  • Ease of Use

  • Value For Money

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