Service levels are getting worse & worse

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Smile Internet Banking www.smile.co.uk
★★☆☆☆
2.3
29.0% of users recommend this
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pmethven's review of Smile Internet Banking www.smile.co.uk

“Service levels are getting worse and worse”

★☆☆☆☆

written by pmethven on 06/02/2015

Smile Bank used to be a really good, helpful bank with a UK phone number where you could speak to someone easily that offered reasonable interest rates and staff who seemed to really care and want to help etc.

Unfortunately in recent months the following has happened:

1. An auto attendant has been added to the main phone number which has no option to speak to someone and a range of options which makes it difficult to get to what you want to do.
2. ISA interest rates are no longer competitive in anyway with other banks.
3. Current account interest rates are no longer competitive with other banks.
4. Service levels have fallen badly away, secure messages used to be responded to within a few hours, now they are taking a few days.

All in all I'm quite dissapointed with Smile and as a 18 year customer of this bank will now be moving away from them with some sadness.

  • 1 year and over

    Used service for

  • Ease of Use

  • Value For Money

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