Wouldn't unblock my card that had been swallowed by the ATM

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Smile Internet Banking www.smile.co.uk
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Guest's review of Smile Internet Banking www.smile.co.uk

“Wouldn't unblock my card that had been swallowed by...”

★☆☆☆☆

written by on 16/01/2015

Really awful. I had money in my bank account and had bought Duty Free on my card. Then went to draw out some Euros as going on holiday. The ATM said it was not authorised and that I should contact the card issuer. I told the ATM staff who said I should contact the bank.

They said they blocked all cards as it someone had rung them to say that the card had been found.

I said it was swallowed by the machine. The bank said they could not unblock. I told him but I am on a Plane and it is about to take off and I am going on holiday. I said I had the new one as that was the bent card. He said sorry all cards are blocked and nothing we can do. Absolutely disgusted with there service. No help at all. Lucky I had a credit card. Not with them as even though they charge me for a More account they say they can't give me one.

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