Appalling service

★★★★☆
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164Roth's review of The Cotswold Company

★☆☆☆☆

“Appalling service”

Written on: 19/09/2017 by 164Roth (1 review written)

Two days before delivery they sent me an email telling me that they would not be liable for any damage they caused on delivery and if I didn't spot the bed was damaged on delivery they would take no liability.

I think this is in breach of the Consumer Rights Act and represents onerous terms and conditions. I sent an email saying that I wanted a contract which reflected my rights under the Consumer Rights Act; they cancelled the order.

I called Customer Services; they refused to waive the onerous terms so the order is cancelled, leaving me without a bed when I need it, when the order was placed three weeks ago. Very inconvenient.

If I had been told clearly about the delivery terms before placing the order, I'd have bought elsewhere and have had the bed already.

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