Appalling Customer service & logistics

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Reesejj24's review of BillyOh Lincoln Greenhouse

“Appalling Customer service & logistics”

★☆☆☆☆

written by Reesejj24 on 17/05/2024

Appalling Customer service & logistics. A wood playhouse was delivered with incorrect sized parts. Several attempts to rectify where the replacement parts simply weren't delivered.
Customer service gave different and often contradictory tales over several calls as to why the replacement parts weren't sent, including parts waiting in the warehouse but not sent for delivery but they couldn't work out why and another claiming a delivery attempt was made where the driver realised the parts weren't loaded onto the van when they got to my address.
The latter proven to be untrue thanks to CCTV showing no such van.
At this point I have no trust in this company both from a perspective of generating fantasy excuses to cover their ineptitude or from a basic ability to deliver goods.

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