Terrible!

Studio www.studio.co.uk
★☆☆☆☆
1.3
11.0% of users recommend this
  • Value For Money

Whitaker251's review of Studio - www.studio.co.uk

“Terrible!”

★☆☆☆☆

written by Whitaker251 on 13/12/2023

The worst website I have ever used with terrible customer service. I placed my order three weeks ago and requested updates multiple times, consistently receiving different excuses. After three weeks, when I once again attempted to seek updates and express concerns, the decision to unilaterally cancel the order was made without prior discussion or consideration of my preferences. Ashford offered no support or attempt to investigate the status of my order; instead, it was canceled without authorization, despite my simple request for an update on the order I placed three weeks ago. When I questioned this decision and sought an explanation for why it was made without prior agreement from my side, his response was that if I am willing to wait, he can reverse the cancellation. And then he ended the chat when I was half way through replying!!

To compound the situation, when I sought assistance from another advisor, I was informed that the cancellation was due to a delay, and there was never a guarantee I would have received the item. And then, without providing any support, sent me a message that she has other customers and proceeded to end the chat as well.

Never have I had such a bas customer service experience, not to mention, I feel tricked as my money was held for three weeks only to have my order canceled abruptly.

  • Value For Money

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