Incompetent delivery service & awful customer service

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UnhappyReviewer1981's review of Studio -

“Incompetent delivery service and awful customer service ”


written by UnhappyReviewer1981 on 03/12/2023

Ordered an air fryer in the black Friday sale for collection at my post office. Had an email off Evri saying I had until 28th November to collect it. Then had an email 24th November to say it had been picked up by Evri (4 days early) and was on the way back to Studio. Can't get through to an actual human at Evri and the chatbots are awful, had to leave a message and received an email from Evri apologising and saying that they would re-send the parcel back to the post office. 4 days after, still no news on delivery. Then had an email from Studio saying they are processing my return! So it was clearly never on the way back. Got on to Studio straight away to try and intercept it before the refund was processed in the hope that they would resend the air fryer. 2 days later get an email at their customer service saying the order was cancelled and I would get refunded as soon as possible. I replied saying as stated, I don't want the refund, I want the item and if I had to reorder it they should honour the black Friday sale price as its their error. All I had back off was the same...order has been cancelled, prompt refund and keep an eye out on the website for updates and product availability and "feel free to reorder at my convenience". No thanks. No apology, no attempt to help or resolve my issue and clearly not listening. I won't be ordering from Studio again. I had vowed to never order from Studio again after having to return an overbed unit in 2021 that cost £270 and arrived damaged and couldn't be replaced as it was out of stock, and having a refund for crackle glass solar lights that stopped working within a few months. Decided to give them the benefit if the doubt but that's it for me now. Dreadful customer service this time. At least Evri has the decency to apologise and admitted they had technical errors their end!

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