Woeful customer service after item never delivered

Studio www.studio.co.uk
★☆☆☆☆
1.3
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ZacharyEdwards252's review of Studio - www.studio.co.uk

“Woeful customer service after item never delivered”

★☆☆☆☆

written by ZacharyEdwards252 on 18/09/2023

I ordered a plastic Keter shed back in July. Shed never got delivered. I only found out by tracking my order via Arrows website that the shed had not been delivered due to damage. At no point have Studio informed me of this fact, and that it would not be delivered. Fast forward 3 months and I've only just received a credit back onto my account. Whats really amazing is that Studio has been charging me monthly payments for the undelivered item and I have also been charged a late fee for the pleasure. I've contacted several times though the awful webchat (really, no telephone number?!) and been told this issue would be resolved. I've now been palmed off to studio credit to try and get the charges reversed. I've probably wasted 5 /6 hours trying to get this sorted, all for an item that wasn't delivered. Shambles, avoid!

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