Poor all round service

Click here if this is your business
JD Williams - www.jdwilliams.co.uk
★☆☆☆☆
1.3
0.0% of users recommend this

42McNeil's review of JD Williams - www.jdwilliams.co.uk

“Poor all round service”

★☆☆☆☆

written by 42McNeil on 27/05/2016

I bought a rather expensive carpet cleaner from JD Williams, the expected delivery date they set was way off, we went holiday for a week, when we got home the box was sitting on the neighbours driveway in full view soaked due to all the rain! I phoned them they told me " I had signed for it" bit tricky having been in Spain for a week! Further investigation concluded a dodgy courier!

They collected the old one and sent a replacement I had to wait two weeks for my account to be credited as the returned washer was lost in transit!

They then sent me a letter stating any further returns wouldn't be credited.

When I formally complained I got a very typical we can't be bothered response.

Really crappy service avoid if possible!

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0